Tags: behavioural questions performance emphaty persuation job
When you are at an interview, you always need to perform your best behaviour…
Behavioural interview questions help employers find out how you’d react to different situations. And the key to success is to formulate your answers in a way that ensures your response is organised, accurate, and represents your personality accurately.
Here are some Behavioural Questions that the interviewer could ask you:
Show me an example of something you’ve tried in your job that hasn’t worked. And how did you learn from it?
This question might seem as one that’s trying to identify your weaknesses or failures – but it’s not intended to.
What the interviewer really wants to know is if you’re willing to experiment. Do you have the acumen and ability to bring innovative and creative ideas, taking risk, and learn from the results?
Tell me about a time when a customer was really unhappy, and what you did to resolve the situation?
An ability to deal with hard situations in a proffesional way says a lot about candidate behaviour in the workplace – and this question is designed to test exactly that.
It’s about showing your character, showing you can empathise and be accountable for problems, and making it clear that you never shift the blame to someone else.
In other words, your example should represent you as a person, staying calm during that situation and bring a constructive solution.
Can you give me an example you’ve disagreed with a senior member of staff
This is intended to see how you deal with disagreements maturely, or are you going to bring playground drama to the workplace?
Since nobody’s going to admit that they’re always at the heart of office feuds, this is an interviewer’s subtle alternative. And this way, they get an example that backs up your claim.
To answer this question well, you need to convince your potential employer that you can deal with disagreements in a professional manner – without letting your emotions get the better of you.
Your example should involve you fighting your corner constructively, and always pushes for something that’s best for the business.
Tell me about a time you’ve had to persuade someone to do something
Although you’ll need to adapt your answer in line with the skills needed for the job, interviewers will generally ask this to see if you can demonstrate good people skills.
They can also gauge a surprising amount of behavioural attributes from your example – from empathy, charm and rapport building, to confidence, flexibility and humility – which are vital in almost every job.
And, it’s not just about demonstrating an ability to be persuasive – you also need to show you actually understand how to do it. This means focusing on the key skills (empathy, consultation, tenacity) you used, as well as the act itself.
Tell me about a time you’ve worked to/missed a deadline
If you hear any variation of this question at an interview, be prepared to be tested on your time management skills, as well as your ability to cope under pressure.
And don’t be tempted to start making excuses for why you might’ve missed a deadline – the reasons aren’t as important as how you react to it. After all, the interviewer isn’t judging you for your failures, they’re assessing whether you’re able to deal with them.
The best answers will reference a time where things didn’t necessarily run smoothly – but standards still weren’t compromised.
After all, no employer wants to hire someone who’s likely to throw a tantrum when things don’t go their way. They want someone who shows the willingness and initiative to power through and make sensible compromises to fix the situation, no matter what happens.
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