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Assistant Operation Manager

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CompanyYKKO Group of Companies Limited
Industry
Food & Beverages
No of Employees
51-100
Company description

YKKO Group of Companies Limited

YKKO began in 1988. Back then, we were a small kyah-oh store with a single shop Yankin suburb. Today, we are privileged to connect with hundreds of customers every day, with additional items in our menu such as barbeque, and fresh juices. We believe in serving with our heart, and our shops to be a gathering place for friends and family to meet and enjoy their company over a hot, warm bowl of kyay oh. With over a thousand staff, we strive to be a place of learning and development, giving employees a platform to improve their skills and encourage their growth so they can better connect with our customers and with each other.


Job description
• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards and procedures.
• Supports and supervises an effective monthly self inspection program.
• Operates all department equipment as necessary and reports malfunction.
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Monitors and maintains the productivity level of employees.
• Maintains the operating budget, and verifies that standards and legal obligations are followed.
• Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Establishes and maintains open, collaborative relationships with employees.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service.
• Follows property specific second effort and recovery plan.
• Demonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available/approachable for all guests.
• Reviews comment cards and guest satisfaction result with employees.
• Responds in a timely manner to customer service department request.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements and payroll progress report.
• Performs other duties, as assigned, to meet business needs.


Desired Skills and Expertise
• Bachelor degree with 5 years experience in the food and beverage, culinary, or related professional area.
• Proven leadership expertise & excellent problem solving skills with the ability to think on your feet and work well under pressure.
• An understanding in dealing with budgets, labour controls and forecasting. An understanding of key performance indicators and how to manage these within the business. Ability to accurately report to Operation Manager/General Manager/Director on a regular basis.
• Fantastic communication skills with the ability to effectively coach and develop your Team.
• Good working knowledge of MS Word and Excel.
• Drive and Ambition to grow sales with the help of team.


Language skills

We offer Male / Female
Salary is negotiable

Work location 24/26, 7th Floor, Race Course Condo, South Race Course Street,
Yangon Tamwe
Myanmar
State/District: Yangon Region

More information Industry: Management
Job Function: Assistant Operation Manager
Employment Type: Other
Full time: YES
Job posted: 15/10/2016

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Assistant Operation Manager Management Jobless Jobsinayangon YKKO Group of Companies Limited Management
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