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Head of Operations

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CompanyMyanmar DHL Limited
Industry
Logistics
No of Employees
51-100
Website
http://.
Company description

Our Company, Myanmar DHL Limited, is the global market leader in international express delivery services with offices in more than 220 countries and territories worldwide. More than 500,000 employees are dedicated to providing fast and reliable services that exceed customers’ expectations. Visit our website www.dhl.com for more information


Job description
• Provide best-in-class express transportation service to meet their exacting business and operation requirements by ensuring development and implementation of initiatives and partnerships
• Contact top management level of customers
• Communicate DHL progress activities and plans
• Promote company’s interest to expand customer base
• Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets
• Support with strategic business interest, development of annual business plan and strategies, implementation of plans, setting
performance targets, infrastructure development
• Develop and manage relationship, manage performance and cost of key suppliers, country agent partners
• Equip and train them to deliver the same level of excellent service to our customers
Airlines:
• Maintain high level relationship, negotiate major contract in conjunction with regional aviation group
Regulatory Authorities
• Represent DHL Interest at all levels of government and customs authorities
Country Senior Management:
• Provide responsive and excellent support to revenue generating functions i.e. National Sales, GMNC and CS to maximise business and revenue opportunities
• Support other functions e.g. HR, IS, Mktg and Fin in various initiatives to achieve corporate objectives
• Support and consult in achieving corporate objectives and delivering best-in-class service to our customers
• Cooperate to get resources, solutions and contribute towards the successful implementation of regional imperatives and programs and targets, suggest review, approve policies and procedures affecting the countries
Regional GMNC and GIS:
• Ensure operations services are in line with the need of GMNC team
• Make sure operations equipments and software are adequate for performing tasks
• Work with Hub managers, region and country Ops managers to ensure the service levels are met

• Regular and effective communication between DPWN partners to improve service, reduce cost and develop better cooperation between the different parties
• Develop and implement the Operations component of Annual Operating plans in tandem with the Regional strategies.
• Perform management tasks with due regard to budgetary targets, service/ productivity levels and cost controls.
• Set and achieve market leading Transit Time, Data Quality and Service Performance targets.
• Manage the measurement, monitoring and actions for improvement
• Ensure that DHL meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments


Innovation and expansion
• Develop initiatives and partnerships that will ensure DHL provides market-leading service relative to our cost position.

• Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets
• Lead and direct the country Operations team in the development and implementation of initiatives to achieve country business priorities
• In conjunction with Human Resources and Line Trainers, ensure employees in Operations are trained and developed to meet business and succession needs.
• Ensure country Operations teams remain within cost targets and seek means by which to manage costs whilst maintaining / improving service and productivity levels.
• Plan and implement facilities, equipment and infrastructure in accordance with regional guidelines
• Roll out projects to address regional and network imperatives and programmes
• Ensure country operational practices and procedures are compliant with regional and network operation policies.
• Oversee Security practices to ensure policies and business needs are met.
• Determine organization structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
• Develop a team spirit and multitasking capabilities within the team.
• Plan, organise and direct an efficient and effective function.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Conduct performance appraisal, including coaching
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.
Customer Orientation:

• Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an
efficient and friendly manner.
Business Acumen:

• Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of our company.
Cross Border Thinking:

• Has a holistic mindset and stays abreast of important trends that may affect our competitiveness as a group. Manages the
business, giving priority to the international position of our company.
Shaping Direction:

• Develops and communicates strategies and goals that achieve competitive advantage. Demonstrates a clear understanding of the organisation’s strengths, weaknesses, opportunities and threats.
Constructive Challenge:

• Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better.
Building and Leading Teams:

• Knows the talent* needs of the team.
Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.
Building and Managing Partnerships:

• Interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture
partners, industry groups, competitors, governments, unions) and colleagues. Is open to approaches that meet mutual goals.


Desired Skills and Expertise
• Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class. Is not easily deterred when obstacles or delays are encountered.
• 10 years management experience in service related role, preferably in the Air Express industry.

• Experience in implementing change
• Experience of the local regulatory environment


Language skills

We offer Male / Female
Salary is negotiable

Work location No,220 ,insein road,Hlaing Tsp
State/District: Yangon Region

More information Industry: +Other
Job Function:
Employment Type: Other
Full time: YES
Job posted: 4/11/2016

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