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IT Assistant

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CompanyMyanmar DHL Limited
Industry
Logistics
No of Employees
51-100
Website
http://.
Company description

Our Company, Myanmar DHL Limited, is the global market leader in international express delivery services with offices in more than 220 countries and territories worldwide. More than 500,000 employees are dedicated to providing fast and reliable services that exceed customers’ expectations. Visit our website www.dhl.com for more information


Job description
• Desktop Support
• Installation/ re-installation of OS into all users’ desktops / laptop countrywide
• Troubleshooting and fixing desktop hardware and software related issue
• Install and troubleshooting of Office desktop applications e.g. MS Office, Virus Guard and other windows base software.
• Printer installation into desktops/laptops users whenever required
• Replacing toner, troubleshooting of physical printers and contact vendor accordingly
• Backing up of users data while doing for desktop/laptop replacement as well as re-installation of OS when it crashes
• User(s) email creation via corporate standard procedure and setting up into desktop /laptop
• 1st level support of Country Active Directory Administration Tasks e.g. managing user’s account, computer objects etc.
• Creation, enrollment ad revoke of users certificate for corporate roaming users
• Communication Link/device support
• 1st level troubleshooting of Office landline phones and contact service provider countrywide
• 1st level support of In-country and International links and contact service provider whenever required
• Initial troubleshooting of Country office WIFI network when issue occurs
• Connect/Plug WiFi Broad Band devices to the front line users in order to resume their work once the international links are down.
• Install/troubleshoot of corporate mobile email apps users on their phone devices
• Identifying and troubleshooting of network connectivity issue to all users
• 1st level support of checking communication devices e.g. routers, switches, NTUs etc. countrywide
• Application Support
• Installation, maintenance and troubleshooting of corporate applications as well as locally developed application hosted in desktop
• Maintain, installation and troubleshooting of handheld scanner (wireless and wired) countrywide
• Installation and troubleshooting of corporate applications which are running in the wireless scanners.

• General IT / Helpdesk Support:
• Apart from above mentioned, manage day to day IT support / Helpdesk activities countrywide
• Maintain IT asset inventory countrywide
• 1st level support of country CCTV systems and troubleshooting and escalate to the vendor whenever required
• Contact and liaise with vendors of Uninterruptible Power Supply(UPS), rented Printing services Printer toner Cartridge re-filling whenever required
• Maintain, identifying and troubleshooting of weighing scale devices, cargo scan, and contact vendor
accordingly
• Add/delete new/old users ID into/from office door access system and contact vendor accordingly
• 1st level support of granting permission of the approved users into relevant shared-folder in country file server.
• Preparing of Purchase Order, Payment Voucher for all IT equipment order and release of payment


Desired Skills and Expertise
• Bacholar Degree
• Male
• Good knowledge on Computer hardware and hands on experience of Desktop and Laptop hardware installation and setup
• Good knowledge on installing and troubleshooting of Windows Operating System
• Hands on experience of installing, managing and troubleshooting of Local printers as well as network printers
• Good understanding of Microsoft Active Directory and working experience on managing users, computer objects etc.
• Good understanding and hands on experience on managing Windows 2012 server Knowledge
on installation and managing windows base applications
• Understanding and working experience on LAN environment
• Understanding and working experience on WAN environment
• Good understanding on email communication and hands on experience on setting up users mail account
• Experience of managing various IT vendors, service providers


Language skills

We offer Male / Female
Salary is negotiable

Work location No.220, Insein Road, Hlaing Township, 11051
Yangon
Myanmar
State/District: Yangon Region

More information Industry: Computer / IT / Developer
Job Function: IT Assistant
Employment Type: Other
Full time: YES
Job posted: 11/11/2016

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