Call Officer @ Yangon Head Office

Jobs in Myanmar, jobs in Yangon - Customer Service & Call Centre jobs - Call Center

Company: KEB Hana Microfinance
Company description:

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"WELCOME FROM KEB HANA MICROFINANCE"

KEB Hana Microfinance Company is the Company which is operating microfinance sector. Our based is from Korea. In Myanmar, we started to establish with the microfinance operation in 2013. Currently, we have about to 400 staffs around Myanmar Country. We always open job opportunities for qualified staffs who are interested in microfinance operations.

Job description
Title:Call Officer
Department:Call Center
Supervisor:Risk Management Manager
Location:Head Office
Reporting to:Risk Management Manager
Subordinate:Nil
Office Hour:Currently office hour 8:30 am to 6:00 pm (44 working hours per week), Office hour may be changed with prior notice

KEY RESPONSIBILITIES
• Provide proper communication through telephone calls with the customers
• Manage large amount of inbound and especially outbound calls in timely manner
• Complete daily call target
• Keep record of customer interactions, recording customers’ comments and complaints
• Update existing customer information in the system
• Follow up customer calls as required
• Produce daily call reports to submit to management
• Monitor calls quality and develop plan to make the improvements if necessary
• Maintain high customer service in timely and efficient manner

Desired Skills and Expertise
JOB SPECIFICATION
Academic Qualification – A graduate from universities
Relevant past experience – Preferably 1 year experience in call center or customer service environment
Training and certification – Preferably certification on using of Microsoft Office application
Work experience – Prior knowledge and experience in call center or customer service environment is preferred
Personal characteristics & behavior –
. Good Communication especially listening and polite speaking to various type of people
. Positive (can do) attitude with ability to work in a team environment:
. Flexibility
. Ability to work under pressure

Required competencies –
. Attention to detail and good organizational skills
. Good computer skill in Microsoft Word and Excel
. Good data entry and typing skills
. Ability to meet deadlines
. Proficiency in one or more local dialects is preferred

Interested candidates are welcome to send CV via this job portal or our recruitment email recruitment@hanamicrofinance.com or hlammk@hanamicrofinance.com
Language skills
English (Intermediate)
We offer
Rewards over performance.
Work location
Pearl Condo, Building B, Room 404, 4th Floor, Corner of Kabaraye Pagoda Road and Sayar San Road, Near Kone Htate Bus Stop. +95 9969997009
State/District: Yangon Region
More information
Job Category: Customer Service & Call Centre jobs
Company Industry: Call Center
Employment Type: Other
Full time: YES
Job posted: 18/8/2019
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