Camusat Operation Center Specialist

Company: Camusat Myanmar Co., Ltd

Company description:

OUR MISSION: In an extremely dynamic technological environment, we help telecom actors to efficiently build and optimize their networks development by integrating traditional telecom technologies with the most innovative know-how from adjoining fields. Our mission goes beyond the technological field: we are also committed to promoting our employees'​ safety & well-being; reducing our environmental impact and investing in development & recognition within Camusat host communities.

OUR VISION: We became a key partner for our customers through our expertise in the development of fix & mobile networks. Our leadership is undisputed today. Building partnerships is the key principle that guides us and it's the only approach in establishing and developing long-term business relationships. Continuous R&D in innovative solutions, integration of quality-proofed technologies & services, proficient project management skills & flexibility to adapt are the key assets which differentiate and define Camusat as a highly competitive reference on the market.

5 good reasons to join Camusat (among many others)
Joining us means joining an international group: - Providing the most innovative solutions to the telecom industry - Driven by the cultural diversity of its +2,700 employees - Offering its people unlimited opportunities to develop themselves, grow their network and offering international mobility - Ensuring a safe-working environment - Committed to give back to its host communities

Learn more about our activities:
https://www.linkedin.com/company/camusat?trk=top_nav_home

Learn more about our business:
http://www.camusat.com/our-solutions/energy-managed-services/

Camusat is one of the market leaders in the implementation of telecom infrastructures and one of the most experienced network developers.

OUR PEOPLE: Diversity is the key to success. Nothing would be possible without diversity of know-hows, cultures and individual richness of our 2,750 employees. Diversity combined with motivating incentive plans, strong team spirit, training & international mobility are our strengths in achieving our client’s high standard requirements.

 24x7 Proactive monitoring the Passive Infra alarms in COC Platform and Client RMS Tools.
 Fault handling and escalation (identifying and responding to faults on COC systems as per SLA)
 Centrally coordinating with Customer as well as Field team to maintain Network performance as well as stability at the customer end.
 Development of knowledge and skills in network and system administration, particularly with regard of COC platforms.
 Fault management, troubleshooting & Problem resolution by raising CSR(Customer Service Request) to the respective PE vendor.
 Based on the events/Alarms captured from site, analyzing the fault with respect to Controller, Battery bank, Rectifiers & prompt resolution on the same.
 Monitor the progress of all jobs and escalate a job to ensure that all Service Levels and Service Level Agreements(SLA) are achieved.
 Field force control, Team assignments for site down and critical alarms
 Participate in a 24x7 call-out rotate if required.
 Create and Close the Trouble Ticket using Cocops Tool.
 Root cause analysis & reporting Service, Performance monitoring and reporting.
 In addition, dealing with Regional team, Fueling team & all power equipment vendors for site issues.

 Intermediate English level
 Experience in electrical/mechanical fields
 Computer skills - Ms-Office: Word, Excel, Power Point, Internet Explorer, Outlook Express
 Occasionally required to extend hours of work to meet work demands or Customer requirements including occasional evenings or weekends.
 Excellent communication and interpersonnel skills.
 Driving license is an advantage
 Computer skills: Ms-Office: Word, Excel, Power Point, Internet Explorer, Outlook Express
 Ability to work well in a team environment.
 Ability to work under pressure
 Bachelor or Master Degree in Electrical/mechanical field
 At least 2 years in the same position
 Ms-Office: Word, Excel, Power Point
 Internet Explorer, Outlook Express

No.1, Moe Kaung Street, Yankin Township, Yangon
State/District: Yangon (Rangoon)

Job Category: Engineering & Technical jobs
Company Industry: Telecommunication
Employment Type: Contract
Full time: YES
Job posted: 30/4/2024

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