Job description
• To provide one-stop service to customers in order to facilitate their hospital visit including doctor appointment, flight ticket arrangement, airport pick up service and accommodation nearby places of the hospital
• To assist in getting the specialist's opinion prior to the customer's visit as well as after the visit regarding the investigation results and further plan
• To assist in getting the medical reports at the partnered hospitals and clinics
• To assist the medicine order and check the medicines on arrival to office
• To assist visa application at the related Embassy
• To make follow-up calls to our customers after their hospital visit for feedbacks which will guide us to provide better services
• To coordinate with the respective hospital team in order to provide quality service to our customers
• To participate in the event such as public seminar/ health talk in respective assigned duties as a team
• To inform and report the customer’s feedback to the senior in a timely manner
• To submit weekly report
• To perform any other tasks as duty assigned
Desired Skills and Expertise
• Bachelor degree in a medical field is preferred (B.Pharm, B.N.Sc)
• Minimum experience of (2) years in health care service
• Ability to work under pressure and flexible hours (overtime) as required
• Ability to handle multiple high urgency requests concurrently in a reliable manner (Time management skill)
• Excellent customer service with compassion and empathy
• Good communication and interpersonal skills
• Fluency in both spoken and written English
• Sound computer literacy
• Ability to work in a team
• Willingness to travel
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