Job description
1. SALES & OPERATION:
• Manage the SALES TARGET, shops, stock and staff in line with budget.
• Networking to find new customers retail, or from companies, offices for big purchases (pushing your staff with phoning, to find new customers, contact companies for big purchase for woman day…)
• Follow up all existing customers satisfaction
• Prepare and plan extra challenge regularly
• Supervise the daily operation of the shop and administrative duties (petty cash, products order, refill, customer data, sales reporting, inventory, correct pricing on shelves and in the computer, etc.)
2. MARKETING:
• Develop brand awareness
• Propose & Support all marketing activities in the shop and outdoors sales or events
• Ensure Yves Rocher guidelines are respected (visual merchandising).
• Manage campaign to be set up
• Collect and organize customers' feedback and market/competitors information to Manager
• Follow correctly guideline to do exactly display for each campaign.
• Take initiative to contact Marketing executive when need material for the shop
• Must secure a positive image of shops (clean & tidy) at all time.
3. STAFF:
• Recruit staff of your zone with HR DPT and secure to keep them in the long term.
• Recruit, train, inform and manage the staff (Staff schedule, annual review, warning, etc, knowledge how to find customers/follow up existing customers...)
• Do performance reviews to secure the knowledge of your staff for selling skills, skin
• Secure knowledge of skin Analysis machine, product knowledge, brand values, customer service.
• Eventually, do training session or inform trainer to plan future training sessions.
4. INVENTORIES MANAGEMENT:
• Follow up STOCK and inventories in and out as the company's system in POS...
• Report to the manager about risk and damage; near expire date products to make the right decision.
• Control number of a tester.
• Make order and feedback inventory report & sales report to do suitable order and avoid out
• of stock.
5. CUSTOMER SERVICES:
• Monitor and respond to customer feedback.
• Lead the training strategy for the store teams to ensure customer-focus & sales target are achieved.
6. PROJECTS:
• Organize shop maintenance with head office
• Manage store expenses with head office
• Supervise locally the projects and expansion (quotations, locations, contacts with owners…) with head office
Expected Results
• Hit monthly/yearly sale target product and spa
• Net Margin as per budget (to be done with YR Director)
• Target to find new customers and increase database
• Perfect presentation of the shop and the staff
• Stock match system and no loss
• Opening / Expansion / Events to happen as per the deadline
Desired Skills and Expertise
Manage the Business Unit: Operation, Sales, Marketing, stock, budget, P&L, recruitment/staff, Training.
2. Achieve sales target within budget and customer service performance
3. Be in charge and be the representative of the brands for the zone
4. Be responsible for all point of sales + Office staff of the dedicated zone.
5. Be responsible for the expansion and catch any sales opportunity
6. Be the link between Business unit and office staff (Local + Head office in HCM)
Work closely hand in hand with Annam local office who will support regarding supply/logistic, admin, HR, accounting, IT, cross-marketing with other brands/business of the group, negotiation of location for expansion.
And Ease the communication with head offices (Vietnam & Annam locally)
• Other tasks are given by the direct manager