Customer Service Engineer

Jobs in Myanmar, jobs in Yangon - Engineering & Technical jobs - Customer Service Engineer

Company: Diebold Nixdorf Myanmar Ltd
Company description:

With a population of nearly 54 million people, Myanmar has huge growth potential in the banking sector as it expands its services outside of Yangon to more rural areas where it is estimated that more than 95 percent of the population is unbanked2. Diebold Nixdorf has worked with a number of banks in other countries across the Asia Pacific region to help them reduce the number of unbanked consumers and bring more customers on board. For example, in India the company has helped a number of local banks by providing low-energy ATMs which can work beyond the limited daily power and maintain them through its extensive services and logistics network. Diebold Nixdorf, which has already a team of 30 service staff in Myanmar, can help banks address these needs.

Now, by establishing an in-country presence the company can cater to the growing needs of Myanmar banks as they expand their products and services in and beyond the main cities. In addition, Diebold Nixdorf plans to help established or new retailers who wish to enter the Myanmar market with its automation, omni-channel and lifecycle management solutions.

We are a services-led organization, supported by more than 17,000 local service professionals across the globe, who work strategically with you to offer insight, innovations and solutions through every interaction. Our holistic approach to your organization’s operational excellence, paired with an end-to-end suite of service offerings, is shaped by the desire to drive cost savings and process improvements at every step of the way. We view our relationship with our customers as a true partnership that goes far beyond a vendor engagement, and we support your organization’s individual strategic objectives with services that range from analysis, consulting and installation to monitoring, maintenance and multi-vendor solutions.

Diebold Nixdorf is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. Its software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner for nearly all of the world’s top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an ‘always on’ and changing consumer landscape.

Diebold Nixdorf has a presence in more than 130 countries with approximately 25,000 employees worldwide. The organization maintains corporate offices in North Canton, Ohio, USA and Paderborn, Germany. Shares are traded on the New York and Frankfurt Stock Exchanges under the symbol ‘DBD’. Visit www.DieboldNixdorf.com for more information.

We’re a global company with a local presence. In our “always on” world, we’re shaping the future of transactions, so while our solutions are driven by universal themes, they come to life through unique regional collaborations with our customers. In the Asia Pacific region, our team includes experts located in more than 11 countries, all working to make your business run more efficiently and help you deepen relationships with your consumers.

As the world leader in connected commerce, our organization has the breadth, scale and expertise to deliver the right solutions, at the right times, in the right place.

Job description
• Contacting customer with the estimated time of arrival
• Troubleshooting and fixing the issue
• Escalating problems to supervisor, technical support and reassigning calls when appropriate
• Accurately reporting service data
• Participating as a member of the field service team
• Completing preventative maintenance inspections
• Implementing all field change orders
• Performing staging job in warehouse
• Maintaining effective communication with Logistics team, Technical Support (TS) team, Software Support team and team members
• Developing working knowledge of all operating standards, practices, and procedures
Desired Skills and Expertise
• Contacting customer with the estimated time of arrival
• Troubleshooting and fixing the issue
• Escalating problems to supervisor, technical support and reassigning calls when appropriate
• Accurately reporting service data
• Participating as a member of the field service team
• Completing preventative maintenance inspections
• Implementing all field change orders
• Performing staging job in warehouse
• Maintaining effective communication with Logistics team, Technical Support (TS) team, Software Support team and team members
• Developing working knowledge of all operating standards, practices, and procedures
Language skills
We offer
• Male/Female
• Salary is negotiable
Work location
Mimosa Office Building,Shwe Gon Taing Street 5, Yangon
State/District: Yangon (Rangoon)
More information
Job Category: Engineering & Technical jobs
Company Industry: Customer Service Engineer
Employment Type: Other
Full time: YES
Job posted: 11/10/2019
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