Customer Service Manager

Jobs in Myanmar, jobs in Yangon - Customer Service & Call Centre jobs - Customer Service Manager

Company: GIORDANO MYANMAR
Company description:

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Creation Myanmar Co., Ltd (Giordano)

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Job description
• Develop and implement customer service policies and procedures.
• Define and communicate customer service standards
• Take ownership of customers issues and follow problems through to resolution
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Lead daily operations of the customer service team
• Review customer complaints
• Track customer complaint resolution
• Handle complex and escalated customer service issues
• Identify and implement strategies to improve quality of service
• Identify and address staff training and coaching needs
• All Property Management for customer service issue
Desired Skills and Expertise
• Any Graduate
• Proven working experience as a customer service manager
• Awareness of industry’s latest technology trends and applications
• Fluent in Myanmar and English language – both written and spoken.
• In-depth knowledge of customer service principles and practices
• Advanced troubleshooting and multi-tasking skills
• Planning and organizing skills
• Computer literate & able to prepare and file written reports.
• Excellent communication skills
• Pleasant personality
• Customer Service-minded
Language skills
We offer
• Male/Female
• Salary is negotiable
Work location
No. (160), Bogyoke Aung San Road, Between 45 street & 46 street, Upper Pazundaung Tsp, Yangon
State/District: Yangon (Rangoon)
More information
Job Category: Customer Service & Call Centre jobs
Company Industry: Customer Service Manager
Employment Type: Other
Full time: YES
Job posted: 16/11/2019
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