Customer Service Supervisor

Jobs in Myanmar, jobs in Yangon - Customer Service & Call Centre jobs - Customer Service Supervisor

Company: Diebold Nixdorf Myanmar Ltd
Company description:

With a population of nearly 54 million people, Myanmar has huge growth potential in the banking sector as it expands its services outside of Yangon to more rural areas where it is estimated that more than 95 percent of the population is unbanked2. Diebold Nixdorf has worked with a number of banks in other countries across the Asia Pacific region to help them reduce the number of unbanked consumers and bring more customers on board. For example, in India the company has helped a number of local banks by providing low-energy ATMs which can work beyond the limited daily power and maintain them through its extensive services and logistics network. Diebold Nixdorf, which has already a team of 30 service staff in Myanmar, can help banks address these needs.

Now, by establishing an in-country presence the company can cater to the growing needs of Myanmar banks as they expand their products and services in and beyond the main cities. In addition, Diebold Nixdorf plans to help established or new retailers who wish to enter the Myanmar market with its automation, omni-channel and lifecycle management solutions.

We are a services-led organization, supported by more than 17,000 local service professionals across the globe, who work strategically with you to offer insight, innovations and solutions through every interaction. Our holistic approach to your organization’s operational excellence, paired with an end-to-end suite of service offerings, is shaped by the desire to drive cost savings and process improvements at every step of the way. We view our relationship with our customers as a true partnership that goes far beyond a vendor engagement, and we support your organization’s individual strategic objectives with services that range from analysis, consulting and installation to monitoring, maintenance and multi-vendor solutions.

Diebold Nixdorf is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. Its software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner for nearly all of the world’s top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an ‘always on’ and changing consumer landscape.

Diebold Nixdorf has a presence in more than 130 countries with approximately 25,000 employees worldwide. The organization maintains corporate offices in North Canton, Ohio, USA and Paderborn, Germany. Shares are traded on the New York and Frankfurt Stock Exchanges under the symbol ‘DBD’. Visit for more information.

We’re a global company with a local presence. In our “always on” world, we’re shaping the future of transactions, so while our solutions are driven by universal themes, they come to life through unique regional collaborations with our customers. In the Asia Pacific region, our team includes experts located in more than 11 countries, all working to make your business run more efficiently and help you deepen relationships with your consumers.

As the world leader in connected commerce, our organization has the breadth, scale and expertise to deliver the right solutions, at the right times, in the right place.

Job description
General Management
• Lead and manage, with an entrepreneurial spirit, a large, successful, competitive service business.
• Understand KPI deliverables and address customer needs as per the SLA.
• Exemplify strong business leadership skills, particularly in strategic thinking, process management, negotiation and communication.
Service Management
• Learn and share best practices within the service team in the country. Lead the implementation and delivery of highest level of SLA & KPI.
• Parts management in the ATM networks of the customers
• Parts Management – Planning, Control, Usage and Consumption.
People Management
• Develop bench strength through the talent management process including succession planning and development and leadership and skills development of customer service team.
• Execute the performance management process, which includes evaluating performance, establishing performance goals, coaching performance and implementing effective development plans.
• Establish and foster networks and relationships at all levels.
• Provide encouragement, motivation and support to the workforce through timely and effective communication.
• Understand basic principles of change management and applies appropriately to prepare, introduce and manage change within the organization.
• Training & Mentorship for the team
Desired Skills and Expertise
• Bachelor’s degree in Computer Engineering or Computer Science or equivalent education
• Minimum 5 year experience, preferably in customer support or support planning role or service delivery roles.
• Previous service management experience
• Team Management & Vendor Management Skill set
• Good English in both written and oral is mandatory
Language skills
We offer
• Male/Female
• Salary is negotiable
Work location
Mimosa Office Building,Shwe Gon Taing Street 5, Yangon
State/District: Yangon (Rangoon)
More information
Job Category: Customer Service & Call Centre jobs
Company Industry: Customer Service Supervisor
Employment Type: Other
Full time: YES
Job posted: 11/10/2019
Posting reply
Cover letter*
Items marked * are required.
Upload your CV (DOCX, DOC, RTF, ZIP or PDF format)
If you have CV in our system, then it is automatically attached to your application. So make sure it is updated! Create your proffesional CV here.
All offers from this employer

Service Admin

• Answer and direct phone calls and reply emails to proper personnel and log into call management system and assign th ...
Diebold Nixdorf Myanmar Ltd
Yangon (Rangoon)
Date Posted: 14/10/2019

Customer Service Engineer

• Contacting customer with the estimated time of arrival • Troubleshooting and fixing the issue • Escalating pro ...
Diebold Nixdorf Myanmar Ltd
Yangon (Rangoon)
Date Posted: 11/10/2019

Customer Service Supervisor

General Management • Lead and manage, with an entrepreneurial spirit, a large, successful, competitive service busine ...
Diebold Nixdorf Myanmar Ltd
Yangon (Rangoon)
Date Posted: 11/10/2019

Service Admin

• Answer and direct phone calls and reply emails to proper personnel and log into call management system and assign th ...
Diebold Nixdorf Myanmar Ltd
Yangon (Rangoon)
Date Posted: 11/10/2019