Service Manager
Jobs in Myanmar, jobs in Yangon - Electrical Engineering Jobs - Telecommunication
Company: Trust Venture Partners Co., Ltd
Company description:
To contribute to the development of the Myanmar economy by helping Myanmar companies access the capital markets to achieve their growth objectives
To provide one-stop service to international companies trying to establish business foothold in Myanmar
To be the most respected financial and market entry advisory firm in Myanmar
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TVP group (the "Group") is Myanmar local professional firm which provides Myanmar local companies and MNCs with the highest standard of financial advisory. Based on wide range of corporate network, the Group supports its clients for group structuring, valuation, M&A, Joint venture and research with a reasonable price.
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Job description
â–ª Build and develop customer relationships by giving the excellent customer service to ensure the customer needs are being met.â–ª Manage the customer complaints to ensure that they are resolved to the mutual satisfaction of the customer and the dealership.
â–ª Manage the service appointment and post follow up system.
â–ª Manage to improve customer retention rate.
â–ª Monitor market movements, trends, demands, and regulations, present and future needs.
â–ª Monitor dealership management software (DMS) and find the deviation of the service team to improve.
â–ª Ensure safe work practices are adhered to, including maintaining a high standard of cleanliness and tidiness within the workshop, service reception and customer lounge.
â–ª Manage the service operation to be an efficient work through the workshop, quality workmanship; and relevant documentation is completed accurately.
â–ª Initiate or suggest plans to motivate service team to achieve work goals.
â–ª Develop and train staffs to meet the demands of the business.
â–ª Manage workshop, including monitoring of timekeeping, utilizing the work bay and technicians and authorising overtime.
▪ Manage the workshop’s running costs and expenditure budget.
▪ Monitor the workshop’s pricing and discounts to ensure that they meet the established level.
▪ Ensure that the distribution of tasks and procedures are developed and adapted to relevant capacity requirements and employees’ abilities.
â–ª Manage the on-time delivery and fix it right rate to improve.
â–ª Provide technical support to the workshop and customers by cooperation with distributor, suppliers and internal resources.
â–ª Manage the membership and service contracts.
â–ª Manage the warranty claim.
â–ª Manage the special service campaign.
â–ª Manage the mobile service.
â–ª Manage pre-delivery service as required by sales department.
â–ª Make and monitor the daily, weekly and monthly report.
â–ª Cooperate with the part team to increase the part sales and service availability.
â–ª Ensure the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration as required by cooperation with general affairs.
â–ª Communicate with the distributor and suppliers for arranging the trainings.
â–ª Monitor and control the credit by cooperation with Finance.
â–ª Cooperate with the marketing team to initiate active and effective marketing of the service business.
â–ª Cooperate with the planning team for Kaizen activity.
â–ª Visit to the customer if necessary.
â–ª Ad-hoc responsibility as assign by work requirement.
Desired Skills and Expertise
â–ª At least 2 to 3 years of automotive service management (Preferred having customer service experience)â–ª Engineering Degree (Preferred Mechanical Engineering)
â–ª Strong verbal and written communication with the workforce in both English and Myanmar
Language skills
English (Advanced)
Work location
Bahan TownshipState/District: Yangon Region
More information
Job Category: Electrical Engineering Jobs
Company Industry: Telecommunication
Employment Type: Contract
Full time: YES
Job posted: 23/4/2024
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