Assistant Director Field Operation

• Contribute to the achievement of the strategic objectives of the sector through performing own responsibilities and managing direct reports performance.
• Set the department’s goals and objectives and ensure the cascading of such to reporting sections, and guide their achievement.
• Contribute to the development of the sector’s policies, procedures and processes through providing input as advised by the direct supervisor.
• Provide direction and advice to the direct reports in performing their delegated
• Ensure the ongoing development of the department’s employees, and assure the
• Oversee the overall performance of direct reports and ensure KPI’s are well communicated
• Ensure effective identification, allocation and utilization of the division’s resources.

• Lead and Oversee operations and maintenance of Field maintenance of Campana & HTI
• Fiber Network (including FTTX, DIA services , DF Links , Customer Complaints , NOC updation) to ensure maintaining constant availability, optimal functionality and performance
• Daily Ticket assignment to maintenance team for the fault resolution on immediate basis
• Ensure the optimal managing of the day-to-day operations for Fiber Infrastructure & ensuring that operational processes are implemented as designed and comply with established standards and procedures, employees are motivated, understand what is expected of them Recommend tools and resources developments to improve operation excellence and quality
• standards of Field operations and meet quality objectives and global in coordination with the Decision making towards prioritization of faults in case of multiple issues going in the metwork Work towards maintaining the MTTR as per the industry standard
• Work directly with Engineering teams & NOC to ensure the quality of Fiber implementation during Fiber network acceptance/handover
• Recommend major changes and enhancements to Fiber network infrastructure and planned outage requests to NOC that affect the live network operations.
• Regular PM activity & Health Checkup scheduling for the critical location from customer point Upkeep of Tools & Equipments which are required for fiber maintenance
• Ensuring proper spare availability during day to day field operations & in case of any issue , report to engineering team for the replenishment or repair of the existing ones
• Ensure a proper coordination with Operations Acceptance to manage software versions, upgrades, compatibility, and maintenance and help ensure proper adherence to procedures and compliance to change management and configuration management units’ guidelines.
• Lead and manage the daily work order customers activation in related to service patching, configuration, system activation and service disconnection.
• Lead and build professional relationships with Fiber network operations managed services providers and vendors to help ensure continuous support is provided and delivery on agreed
• Ensure management support in the preparation of O&M budgets for Fiber operations and maintenance and coordinate with the Technology Operations Support (Budgeting & Compliance team) to ensure effective and accurate monitoring and control of the same.
• Report to management with regards to anticipated costs/revenues, areas of any unsatisfactory performance and potential performance improvement opportunities.
• Perform any other duties and responsibilities related to Field operations as designated by the Education
• Bachelors in Telecom Engineering / IT or a related field with 12+ Years of Experience