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Customer Experience Professional

18.3.2019, Full time , Business Service
Company: Stonestep Myanmar ASB
Industry
Business Service
No of Employees
6-10
Company description
We make it easy for our clients to build and grow successful insurance offerings which complement their core business.We are global in reach and especially in 11 countries.Stonestep is a Swiss Based insurtech firm that is changing how insurance is delivered in emerging markets.Competitive remuneration
Dynamic working environment

Job description
• Handle enquiries, feedback and complaints
• Assist with incoming calls and emails
• Interact with customers via telephone to provide information and assistance
• Professionally handle inquiries from customers
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Able to resolve the calls within the agreed SLA
• Must demonstrate high degree of integrity and confidentiality of customer information at all times.

Desired Skills and Expertise
• Customer oriented and possess positive working attitude
• Good communication skills verbal and written
• Strong customer service and problem handling skill
• Computer and IT literate, proficient in Microsoft Office
• Excellent command of spoken and written English and Myanmar
• At least 2 to 3 years Experience in customer service roles is desirable. Past working experiences in contact center or call center are encouraged to apply.
• Must possess Diploma/Degree holder in any field.
• Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Experience in administration and HR would be an added advantage.

Language skills English (Advanced)

We offer • Male/Female
• Current and expected salary
• Reason for leaving
• Availability to commence work
• 5 days work week (Monday to Friday)
• Working hour: 9am to 5pmBonus for target achievement

Work location Location: No. 46, Unit-13, Mahabandoola Park Street, Yangon, Myanmar.
State/District: Yangon (Rangoon)

Job details Job Category: Customer Service & Call Centre jobs
Job Function: Customer Experience Professional
Employment Type: Contract
Full time: YES
Job posted: 18/3/2019

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Customer Experience Professional

Customer Service & Call Centre jobs

2 Days, Full time , 1 000 000 - 1 200 000 Ks, Business Service

• Handle enquiries, feedback and complaints • Assist with incoming calls and emails • Interact with customers via telephone to provide information and assistance • Professionally handle inquiries from customers • Achieve productivity standards and goals while maintaining the highest level of customer service. • Able to resolve the calls within the agreed SLA • Must demonstrate high degree of integrity and confidentiality of customer information at all times.




We make it easy for our clients to build and grow successful insurance offerings which complement their core business.

We are global in reach and especially in 11 countries.

Stonestep is a Swiss Based insurtech firm that is changing how insurance is delivered in emerging markets.

Competitive remuneration Dynamic working environment

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No.806, 8th floor, SOHO Bo Myat Htun Tower (street), between Mahabandoola Rd.& Merchant Rd.
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