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Customer Experience Specialist

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CompanyFortune International Limited
Industry
Construction / Building
No of Employees
501-1000
Company description
Its telecommunication products offerings range from fiber optic cables, to transmission materials, and two way radios. For their services in engineering, Fortune supplies heavy machinery for use in the industrial sectors of the country, ranging from tractors, to water pumps, turbines, to diesel engine parts and equipment for marine communication. Fortune also cares for people’s health, so aside from engineering services, they also deal devices for measuring blood glucose, and radiological equipment such as x-ray films. As Myanmar is undergoing unparalleled socio-economic changes, Fortune has established itself as one of the country's leading companies. Now, Fortune is providing more than just service for elevators. It has made his mark in the real estate industry by developing a luxury residential complex in Yangon. The company also has dipped into telecommunications, and is one of the leading communications equipment provider in the country.Fortune had its humble beginnings in the year 1991 with the vision to become an integral part of Myanmar's development. Starting with the installation and servicing of elevators as its core business, Fortune has matured into a diversified organization focused on the proper infrastructure development in Myanmar.Apply for any of the available jobs at Fortune and join our many divisions! As one of the country's top companies, we have numerous well-rounded opportunities available for the taking. If you're hardworking, knowledgable, a go-getter, and someone who cam get things done, then we'd love to have you on our team. Inquire now!

Job description
• Overall responsibility for the customer experience cycle (Sales entry through installation fulfillment and after sales process)
• Oversee the restructuring of an organization into a customer – focused establishment
• Define and implement standards / procedures for ensuring optimal customer experience
• Conduct surveys to gather information on customer opinion of rendered services.
• Utlize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
• Develop and build team that provides exceptional customer care before and during the sales management process
• As needed , manages complex or particularly difficult or emotional customer situations
• Hire, train, and manage sales entry and customer service personnel
• Lead and develop direct reports while fostering a team environment
• Promote and enforce company policies and values
• Institute systems and processes to improve productivity
• Support development and implementation of customer facing communications tool
• Implement and track against key metrics that demonstrate continuous improvement
• Works with other leadership to ensure seamless customer experience team to ensure their interaction with customers reflect positively on the company
• Liaise with all teams like Sales, Bill, Installation, Complaint departments to ensure delivery of high quality services to customers
• Establish communication mediums through which customers can readily contact a company and vice vers
• Oversee the restructuring of and organization into a customer –focused establishment
• Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
• Prepare and manage annual budgets in achieving set objectives and goals
• Conduct studies and research to discover new techniques necessary for improving customer experience
• Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills
• Oversee the merchandising of services in an outlet to ensure it entices purchase
• Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
• Attend seminars , workshops, and conferences to improve on existing job knowledge
• All other duties as assigned

Desired Skills and Expertise
• (2-5) years of proven leadership in Customer Experience with emphasis in order entry and customer service
• Microsoft office, Email, PowerPoint and others
• Outstanding communication skills, both verbal and written (English)
• A high sense of urgency ans ability to multitask with proactive attitude

Language skills

We offer • Male/Female
• Salary is negotiable

Work location Building (12), MICT Park Hlaing Campus, Hlaing Township,,Yangon, Myanmar
State/District: Yangon (Rangoon)

Job details Job Category: Customer Service & Call Centre jobs
Job Function: Customer Experience Specialist
Employment Type: Other
Full time: YES
Job posted: 23/11/2017

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Fortune International Limited

Its telecommunication products offerings range from fiber optic cables, to transmission materials, and two way radios. For their services in engineering, Fortune supplies heavy machinery for use in the industrial sectors of the country, ranging from tractors, to water pumps, turbines, to diesel engine parts and equipment for marine communication. Fortune also cares for people’s health, so aside from engineering services, they also deal devices for measuring blood glucose, and radiological equipment such as x-ray films.

As Myanmar is undergoing unparalleled socio-economic changes, Fortune has established itself as one of the country's leading companies. Now, Fortune is providing more than just service for elevators. It has made his mark in the real estate industry by developing a luxury residential complex in Yangon. The company also has dipped into telecommunications, and is one of the leading communications equipment provider in the country.

Fortune had its humble beginnings in the year 1991 with the vision to become an integral part of Myanmar's development. Starting with the installation and servicing of elevators as its core business, Fortune has matured into a diversified organization focused on the proper infrastructure development in Myanmar.

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As Myanmar is undergoing unparalleled socio-economic changes, Fortune has established itself as one of the country's leading companies. Now, Fortune is providing more than just service for elevators. It has made his mark in the real estate industry by developing a luxury residential complex in Yangon. The company also has dipped into telecommunications, and is one of the leading communications equipment provider in the country.

Fortune had its humble beginnings in the year 1991 with the vision to become an integral part of Myanmar's development. Starting with the installation and servicing of elevators as its core business, Fortune has matured into a diversified organization focused on the proper infrastructure development in Myanmar.

Apply for any of the available jobs at Fortune and join our many divisions! As one of the country's top companies, we have numerous well-rounded opportunities available for the taking. If you're hardworking, knowledgable, a go-getter, and someone who cam get things done, then we'd love to have you on our team. Inquire now!

Senior Engineer

Engineering & Technical jobs

28 Days

• Degree in Electrical or Electronics Engineering or equivalent. • Preferably with IP concept and knowledge m including overview of IPV4, IPV6 • Preferably with knowledge of routers and various routing protocols • Knowledge of radio Network planning and operations • 3 years RF engineering experience working with radio communications systems, including LTE radio propagation modeling and prediction • Ability to propose end-to-end solutions for LTE systems, with ability to advise on coverage , throughput, and networking and interf ...




Fortune International Limited

Its telecommunication products offerings range from fiber optic cables, to transmission materials, and two way radios. For their services in engineering, Fortune supplies heavy machinery for use in the industrial sectors of the country, ranging from tractors, to water pumps, turbines, to diesel engine parts and equipment for marine communication. Fortune also cares for people’s health, so aside from engineering services, they also deal devices for measuring blood glucose, and radiological equipment such as x-ray films.

As Myanmar is undergoing unparalleled socio-economic changes, Fortune has established itself as one of the country's leading companies. Now, Fortune is providing more than just service for elevators. It has made his mark in the real estate industry by developing a luxury residential complex in Yangon. The company also has dipped into telecommunications, and is one of the leading communications equipment provider in the country.

Fortune had its humble beginnings in the year 1991 with the vision to become an integral part of Myanmar's development. Starting with the installation and servicing of elevators as its core business, Fortune has matured into a diversified organization focused on the proper infrastructure development in Myanmar.

Apply for any of the available jobs at Fortune and join our many divisions! As one of the country's top companies, we have numerous well-rounded opportunities available for the taking. If you're hardworking, knowledgable, a go-getter, and someone who cam get things done, then we'd love to have you on our team. Inquire now!

Assistant Front Office Manager

Hospitality & Tourism jobs

32 Days

• Ensures that employees understand the hotel policy • Make sure staff/Supervisors are talking care of guests treating them with the utmost care and courtesy • Assists in training the team to ensure accuracy of reservations and overall accounting paperwork and maintain excellent work ethic and moral • Hotel Staff/Supervisor accountable • Supervises the operation of the Front Desk form a side-by-side method, including Front Desk procedures • Performs duties at the Front Desk, such as check-ins and checkouts on a regular basi ...




Fortune International Limited

Its telecommunication products offerings range from fiber optic cables, to transmission materials, and two way radios. For their services in engineering, Fortune supplies heavy machinery for use in the industrial sectors of the country, ranging from tractors, to water pumps, turbines, to diesel engine parts and equipment for marine communication. Fortune also cares for people’s health, so aside from engineering services, they also deal devices for measuring blood glucose, and radiological equipment such as x-ray films.

As Myanmar is undergoing unparalleled socio-economic changes, Fortune has established itself as one of the country's leading companies. Now, Fortune is providing more than just service for elevators. It has made his mark in the real estate industry by developing a luxury residential complex in Yangon. The company also has dipped into telecommunications, and is one of the leading communications equipment provider in the country.

Fortune had its humble beginnings in the year 1991 with the vision to become an integral part of Myanmar's development. Starting with the installation and servicing of elevators as its core business, Fortune has matured into a diversified organization focused on the proper infrastructure development in Myanmar.

Apply for any of the available jobs at Fortune and join our many divisions! As one of the country's top companies, we have numerous well-rounded opportunities available for the taking. If you're hardworking, knowledgable, a go-getter, and someone who cam get things done, then we'd love to have you on our team. Inquire now!

Office Trainee

Admin, Secretarial & PA jobs

32 Days

• Data Entry • Quotation • Invoice • ေငြေတာင္းခံရန္ • ေငြေကာက္ခံရန္




Fortune International Limited

Its telecommunication products offerings range from fiber optic cables, to transmission materials, and two way radios. For their services in engineering, Fortune supplies heavy machinery for use in the industrial sectors of the country, ranging from tractors, to water pumps, turbines, to diesel engine parts and equipment for marine communication. Fortune also cares for people’s health, so aside from engineering services, they also deal devices for measuring blood glucose, and radiological equipment such as x-ray films.

As Myanmar is undergoing unparalleled socio-economic changes, Fortune has established itself as one of the country's leading companies. Now, Fortune is providing more than just service for elevators. It has made his mark in the real estate industry by developing a luxury residential complex in Yangon. The company also has dipped into telecommunications, and is one of the leading communications equipment provider in the country.

Fortune had its humble beginnings in the year 1991 with the vision to become an integral part of Myanmar's development. Starting with the installation and servicing of elevators as its core business, Fortune has matured into a diversified organization focused on the proper infrastructure development in Myanmar.

Apply for any of the available jobs at Fortune and join our many divisions! As one of the country's top companies, we have numerous well-rounded opportunities available for the taking. If you're hardworking, knowledgable, a go-getter, and someone who cam get things done, then we'd love to have you on our team. Inquire now!

Operation Fleet Supervisor

Admin, Secretarial & PA jobs

32 Days

• Supervising the vehicles requests of internal department(team) and resource planning • Monitoring the vehicles by GPS, maintain the resource availabilites and daily operation of department • Maintaining the skills of drivers, incident prevention and and safety plan of vehicles and human • Involving on skill improvement activities of drivers • Reporting and assisting to supervisor (MICT) and Manager on operational issues




Fortune International Limited

Its telecommunication products offerings range from fiber optic cables, to transmission materials, and two way radios. For their services in engineering, Fortune supplies heavy machinery for use in the industrial sectors of the country, ranging from tractors, to water pumps, turbines, to diesel engine parts and equipment for marine communication. Fortune also cares for people’s health, so aside from engineering services, they also deal devices for measuring blood glucose, and radiological equipment such as x-ray films.

As Myanmar is undergoing unparalleled socio-economic changes, Fortune has established itself as one of the country's leading companies. Now, Fortune is providing more than just service for elevators. It has made his mark in the real estate industry by developing a luxury residential complex in Yangon. The company also has dipped into telecommunications, and is one of the leading communications equipment provider in the country.

Fortune had its humble beginnings in the year 1991 with the vision to become an integral part of Myanmar's development. Starting with the installation and servicing of elevators as its core business, Fortune has matured into a diversified organization focused on the proper infrastructure development in Myanmar.

Apply for any of the available jobs at Fortune and join our many divisions! As one of the country's top companies, we have numerous well-rounded opportunities available for the taking. If you're hardworking, knowledgable, a go-getter, and someone who cam get things done, then we'd love to have you on our team. Inquire now!

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