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Campana Mythic Co.,Ltd

Customer Service Desk / NOC

21.6.2020, အခ်ိန္ၿပည့္ , Telecommunications
ကုမၸဏီ: Campana Mythic Co.,Ltd
Job Category
Telecommunications
No of Employees
101-200
ကုမၸဏီ ေဖာ္ျပခ်က္
Campana Mythic Co.,Ltd

အလုပ္ေဖာ္ၿပခ်က္
• 1st level troubleshooting & resolution of IP, Transmission faults
• Coordination with customer during and after resolution of faults
• Major Activities:
• Coordination with field operators for the resolution of faults
• Handling network related issues.
• Analysing & developing key components using methodology prescribed techniques
• Communicating with customers and able to resolve the queries
• Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
• Escalates issues according to established procedures (escalation matrix)
• Self-directed individual that continuously seeks out new challenges.
• Person should have adequate knowledge of routing and switching protocols, networking elements
• Sound analytical and troubleshooting skills
• Expert in Network Fundamentals
• Should be able to understand / Explain scenarios & have working knowledge and be able to trouble shoot all network Protocols
• Align the process parameters as per the best productivity expectations

လိုခ်င္ေသာကၽြမ္းက်င္မွဳမ်ား
• Engineering Graduate from E&TC,Computer Engineering or IT engineering.
• CCNA & CCNP (preferable)
• Strong Communication Skills, good analytic and trouble shooting skills
• Experience of IP and Transmission operations, working on different monitoring tools and alarm management
• Multiple last mile scenario handling
• Technical
• Experience of working on customer desk to handle customer circuit faults by 1st level resolution and getting the solution from NOC team for network related issues.
• Network protocols: BGP, OSPF, RIP, EIGRP, IGRP, ISIS MPLS etc.
• MS office (Excel and PPT)
• Must have knowledge of transmission and IP network

Functional
CRM Tools (Remedy, Info vista, Cacti etc.)

Behavioural
• Excellent communication skill
• Capable to work under pressure and to handle high volume smoothly
• Provides leadership by projecting a positive attitude, and providing learning incentives
• Innovative and logical
• Excellent co-ordination and Inter-personal effectiveness
• Have systematic approach towards work areas
• Shift operation would be essential
Work Experience
1-3years of Telecom & large tier 1-2 service provider experience for Core IP network/TX network and fault management and managing VPN customers complains.

ဘာသာစကားမ်ား

ကၽြန္ေတာ္တို.ကမ္းလွမ္းသည္ • Male/Female
• Salary is negotiable

အလုပ္တည္ေနရာ MS-2 Tower, 9th Floor, Mandalay Road (Dobe Lane), Mingalar Taung Nyunt Township, Yangon
ေနရာေဒသ: Yangon (Rangoon)

Job details အလုပ္အမ်ိဳးအစား: Customer Service & Call Centre jobs
Company Industry: Telecommunication
အလုပ္ခန္.အပ္ၿခင္းပံုစံ: အၿခားေသာ
အခ်ိန္ၿပည့္: YES
ေနာက္ဆံုးအေကာင္အထည္ေဖာ္ၿခင္း: 21/6/2020

လူၾကီးမင္းသူငယ္ခ်င္းမ်ားအတြက္ ေထာက္ခံေပးလုိေသာ အလုပ္မ်ား
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Office

Roger Quest International Co., Ltd
No. (54/56), 2 Quater, 3rd Floor(Left), Mibayeikmon Condo, (53) Street
Pazudaung Township
Yangon
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