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BOD TECH Co., Ltd

Customer Service Manager

16.5.2018, Full time , Information Technology
CompanyBOD TECH Co., Ltd
Industry
Information Technology
No of Employees
51-100
Company description
If South East Asia has been at the centre of your adventure dipped dream trip, the rich heritage, colonial charm and heavily steeped geographical diversity of Myanmar will no doubt have pulled at your senses.

It’s a country whose doors have been opened widely in recent years and one which here with FlyMya, we hope to open even further as it continues to boom as a must-visit hub on the traveller’s trail.

FlyMya sets its sights on removing the muss and fuss from the process by bringing you a newly revamped one-stop shop for domestic bookings online and placing this beautiful country alongside its South East Asian neighbours, and the rest of the world.

From the hotspots to the remote, FlyMya gives travelers the choice of flights, tours and transport rental to over 20 destinations. And after just few clicks of the mouse, within minutes you have yourself what we hope will be the trip of a lifetime.

We’ve sent customers on their way to lose themselves within the vibrant city hustles of Yangon, explore the pagodas, monasteries and the sacred hilltop of Mandalay, to stare up at the world’s biggest standing Buddha image in Monywa and embark on the trekking pilgrimages in Kyaing Tong.

Than Tun Win
Flymya.com CEO

Job description
• Check Customer Inquiries & guideline, discuss with Training Department
• Resolve issues and complaints, report to Management with action taken or request approval
• Develop Customer Service Standard Operation Procedure and implementation process
• Review and acting on customer feedback on site, social media and other platforms
• Maintain daily, weekly and monthly sales statistics, checked and corrected
• Manage Customer Database & Return Customer Care
• After Sales Services Plan with Marketing Team
• Explain the Product knowledge and elevating the core components to the team member
• Team members Performance Judgment, Appraisal & necessary follow up
• Support recruiting process and HR

Desired Skills and Expertise
• Minimum Bachelor Degree
• At lease 4 years experience in Travel/Tour Field
• Strong communication skill
• Proficient in both Spoken and Written English
• Good customer service and Leadership skill

Language skills

We offer • Male/Female
• Salary is negotiable

Work location No. 1260, Innwa 3rd Street, Quarter 6, South Okkalapa, Yangon.
State/District: Yangon (Rangoon)

Job details Job Category: Customer Service & Call Centre jobs
Job Function: Customer Service Manager
Employment Type: Other
Full time: YES
Job posted: 16/5/2018

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Jobsinyangon.com is a leading Career and Job site in Myanmar. Jobsinyangon presents the largest porfolio of jobs on Myanmar market, thus helping recruiters to source top talents and job seekers available in Myanmar. Jobsinyangon.com job board helps hiring managers and recruiters from all companies in Myanmar to post jobs, manage applicants and make the right hiring decision. Any jobseeker in Myanmar can find Jobs in Yangon and other cities of all categories of jobs. Online job opportunities can be searched or arranged by our Executive search branch Roger Quest International.

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