Customer Service Manager | Time Square Trading 
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Customer Service Manager

15.6.2020, Full time , Retail / Wholesale
Company: Time Square Trading
Job Category
Retail / Wholesale
No of Employees
51-100
Company description
Vision
To be stylish with the global fashion brand in everyday life.

Mission
To deliver the latest style of global fashion for every occasion.Time Square Trading Co., Ltd. is a Luxury retail establishment that will sell fashionable
clothing to Men and Women. We will locate Stores in downtown in Yangon, which is a
heart of City in Myanmar. While our initial goal is to open the Luxury Stores in Myanmar
include potentially our retail store and a well recognized world brand name. In turn, we
would hope to penetrate a sizable portion of the retail market.

We have successfully brought and opened the Armani Exchange Store at Myanmar Plaza
Shopping Centre in July 2016 at Yangon. And we introduced and opened the Luxury
Brand, Emporio Armani Store at Sule Square which is located the centre of Yangon in
December 14th , 2017. Then, we extended next second Armani Exchange store in
October, 2017 at Junction City which is near the Bogyoke Aung San Market which is very
crowed downtown area in Yangon.

We brought the world brands which is Armani Exchange and Emporio Armani to our
Myanmar People whom love the luxury brands. The fashion and retail industry tends to
be overly youth focused. However, by closely following luxury fashion trends as
well as our customers’ purchasing preferences.Time Square TradingTime Square Trading

Job description
Key Accountabilities

The Customer Service Manager oversees all customer service contacts and disposition of problems and concerns. In addition, they coordinate and oversee factory repairs and field service personnel.

Detail Duties and Responsibilities

• Receives customer conatcts by telephone, fax and letters and in person. Responds to all customer inquiries and complaints, provides technical assistance to customers, documents
complaints on Complaint form and distributes to required staff, determines and implements appropriate disposition.
• Responsible for guiding and supervising complaint resolution and verifying customer satisfaction.
• Researches warranty information, determines and authorizes warranty coverage or customer charges for repairs as appropriate, inspects warranty parts replaced, maintains proper repair
standards.
• Provides technical assistance and training to all sales representatives and factory / field service personnel as needed.
• Performs and oversees initial sale and customer service satisfaction surveys.
• Reports quality or any other pertinent customer concerns to the Director of Quality and other management to diagnose and resolve as appropriate.
• Performs or assigns any other duties necessary related to customer service or to achieve customer satisfaction.
• Listen and respond to customers’ needs and concerns.
• Provide information about products and services.
• Take orders, determine charges and oversee billing or payments.
• Review or make changes to customer accounts.
• Handle returns or complaints.
• Record details of customer contacts and actions taken.
• Research answers or solutions as needed.
• Refer customers to supervisors, managers or others who can help.


I certify that I have read and understand the responsibilities assigned to this position.


Desired Skills and Expertise
• Any Graduate and Customer Service diploma.
• 5 years of luxury tailored clothing, Retail Sales and sales merchandising experience
• Experience in High End Brand
• Problem Solving skills
• Negotiating skills
• Contributes to team effort by accomplishing related results as needed. Independent confident and self-motivated.
• I certify that I have read and understand the responsibilities assigned to this position.


Language skills

We offer • Male/Female.
• Salary is negotiable.

Work location No(238),East Horse Racing Road,ERC Condominium,Tamwe Township,Yangon.
State/District: Yangon (Rangoon)

Job details Job Category: Customer Service & Call Centre jobs
Company Industry: Retail/Wholesale
Employment Type: Other
Full time: YES
Job posted: 15/6/2020

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