Customer Service Officer

ကုမၸဏီ: Shopmyar Co.,Ltd

Job Category
Computer / IT

No of Employees
101-200

ကုမၸဏီ ေဖာ္ျပခ်က္

Vision
> Be the No.1 and most convenient E-commerce in Myanmar

Mission
> Provide convenient & professionalized shopping experience, value-adding premier customer service with quality assurance for consumers
To get trust & awareness from suppliers/vendors & customers as the best intermediate shop & warehouse place.

Core Value
> We believe in treating our customers with respect and faith
> We grow through creativity, invention, and innovation
> We integrate honesty, integrity and business ethics into all aspects of our business functioningWe are creating one-stop online shopping destination, shopmyar.com, with a variety of products categories including fashion, health & beauty, home & living, electronics, mobile phones & tablets among others. Shopmyar will be the place to visit for all your shopping needs with a secure and ﬂexible payment system providing customers with the fastest delivery and 10-day return policy.
Shop anytime via your computer and mobile phones away from traﬃc jams, crowds, and long queues. Customers need to just sit back and relax. Our responsive and reliable logistic in-house team and 3rd party logistics partner will get the delivery job done for you. We guarantee all our products to be genuine at shopmyar.com

အလုပ္ေဖာ္ၿပခ်က္

• Manage large amounts of incoming calls
• Close out or open call records to generate sales leads
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Inform customer of deals and promotions to sell products
• Utilize computer technology to handle high call volumes
• Build sustainable relationships of trust through open and interactive communication
• Recommend potential products or services to management by collecting customer information and analyzing customer need
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Work with customer team leader to ensure proper customer service is being delivered

လိုခ်င္ေသာကၽြမ္းက်င္မွဳမ်ား

• Any Graduate
• Minimum 1 years experience in related field and freshers are also welcome.
• Good communication skill and interpersonal skill
• Must have good ethic.
• Able to work with organization and team
• Able to communicate with related department in internal
• Able to use Computer, e-mail and internet

ဘာသာစကားမ်ား

ကၽြန္ေတာ္တို.ကမ္းလွမ္းသည္ • Male/Female
• Salary is negotiable

အလုပ္တည္ေနရာ No.31 (A) ,Nawaday Street , Dagon Township, Yangon
ေနရာေဒသ: Yangon (Rangoon)

Job details အလုပ္အမ်ိဳးအစား: Customer Service & Call Centre jobs
Company Industry: Computer/IT
အလုပ္ခန္.အပ္ၿခင္းပံုစံ: အၿခားေသာ
အခ်ိန္ၿပည့္: YES
ေနာက္ဆံုးအေကာင္အထည္ေဖာ္ၿခင္း: 9/6/2020

လူၾကီးမင္းသူငယ္ခ်င္းမ်ားအတြက္ ေထာက္ခံေပးလုိေသာ အလုပ္မ်ား

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Secondary School Teacher

With excellent communication skills, understanding, and a good sense of hum our, secondary teachers use their subject knowledge to educate and inspire students.

Higher Education Lecturer

Working in a university or college, lectures combine teaching degree-level or postgraduate students with academic research in their chosen area of expertise.

Librarian

With a passion for knowledge, librarian’s catalogue, store, and retrieve information in public, college, and university libraries, and increasingly, in collections held online.