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Customer Services Manager M/F  (1)

14.6.2018, Full time , Distribution / Logistic
Company: KM Terminal and Logistics Limited
Industry
Distribution / Logistic
No of Employees
101-200
Company description
VISION
To be the leading Asia based logistics service provider.

MISSION
With our home base in Asia and a strong focus on China, we deliver the best logistics solutions to make our customers successful.

CORE VALUES – VOICE
Value Creation
We create real value for our clients, employees and shareholders through innovative solutions, rewarding careers and financial growth.

Openness
We believe in true openness and transparency throughout our company. Our management actively encourages open communication and dialogue at every level of the organisation.

Integrity
Our business is built on integrity. We follow clear ethical guidelines and strictly enforce them throughout the company.

Commitment
As a service provider we are committed to the success of our clients. We are fully dedicated to all projects and assignments we take on. We are also committed to our employees’ career development and to meeting shareholders’ expectations.

Excellence
We believe in excellence and practice a continuous process of improvement and innovation.The key strength of Kerry Logistics remains its people. We are committed to creating value for our employees through rewarding careers, workplace quality and work-life balance.

Our people are self-starters with can-do attitude and entrepreneurial spirit. We strive to be proactive in meeting customers’ needs, providing innovative solutions that help them fully realise their business goals. From frontline handlers to the top seat in the boardroom, we employ team approach, where respect for one another is a fundamental value.

As we continue to grow and expand, we constantly invest in the development of our people, building a winning team by recruiting industry professionals and young talent from a diverse range of cultural backgrounds.Kerry Logistics is Asia’s premier logistics service provider. We offer end-to-end supply chain solutions for multinational corporations and international brands – from sourcing and manufacturing, to selling across the globe.

With head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in the Greater China and ASEAN region.

Kerry Logistics’ core business encompasses integrated logistics, international freight forwarding, express and supply chain solutions.

We are the logistics partner of choice for many “Top 100” brands across a wide spectrum of industries – including fashion & lifestyle, electronics & technology, food & beverage, wine, FMCG, industrial & material science, automotive, and pharmaceutical & healthcare.

Our expertise covers all categories of merchandise, non-merchandise, Point-of-Sale Materials (POSM), and more.At Kerry Logistics, we place great importance on attracting and retaining high-quality staff, and are committed to nurturing individual careers.

We believe in value creation for our employees; openness that gives consideration to all input; integrity to keep standards high and quality consistent; commitment to facing challenges together; and excellence in teamwork, innovation and improving our services.

Diversity is our strength, so whatever your background, we welcome you to join Kerry Logistics and grow with us.

Job description
Job summary:
The Customer Service Manager is responsibilities for this role include managing and improving customer service standards and service quality. This role will manage the day to day provision of quality removals services and contribute to the achievement of meeting and exceeding customer expectations, reducing claims and reducing the incidence of customer complaints. Manage team to provide effective customer service for all internal and external customers as well as communicating effectively with team members.

Responsibilities:
- Lead and manage the CS Team to ensure they deliver an exceptional customer service in an operationally efficient way, as per agreed KPIs
- Maintain any customer service and/or operational issues and proactively seeking, recommending and implementing resolutions and improvements
- To represent the company as the contact person with the key customer
- Monitor and maintain the company’s reputation and upholding the company’s values
- Maintain good relationship and network connections among customers, suppliers, government officer, sales & marketing, operations, finance & accounting and other related parties
- Establish and maintain working relationships with Customs department. Maintain current knowledge of customs and shipping regulations/restrictions for import/export worldwide; communicate changes effectively
- Ensure end to end customer services process is done effectively from open job in the system, communicate with operations team members to deliver the order instruction from customer and prepare the report for issuing invoice within a definite timeline.
- Managing customer compliant escalations, finding solutions and following through on all actions and commitments
- Ensure the effective data records of customer interactions, process customer accounts and properly file documents
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Develop team member to effective deliver their jobs and maximize their potential for future growth

Requirements:
 At least Bachelor’s degree in Business Administration, Marketing, Logistic or Supply Chain Management or related field.
 At least 5 years of experience in the customer services, export/ import, custom clearance and related area with at least 1-2 years of experience in team management.
 Ability to thrive effectively under pressure and fast-moving business.
 Good leadership, team management, and team motivation
 Must be able to read, write and speak English very good level.
 Good knowledge & experience in Microsoft Office.



Desired Skills and Expertise
The preferred competencies:
 Good interpersonal and communication skills.
 Able to work under pressure, adaptability and well organize.
 Logical thinking, Problem Solving, and Analysis skills.
 Good player and teamwork orientation
 Software user-friendly

Language skills English (Advanced) and Myanmar (Advanced) and Thai (Basic/Passive)

Work location State/District: Yangon Region

Job details Job Category: Transport & Logistic jobs
Job Function: Customer Services in Logistics business
Employment Type: Other
Full time: YES
Job posted: 14/6/2018

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TIP
Sales & Marketing Manager M/F  (2)

Sales & Business Development jobs

5 Days, Full time , 400 000 - 800 000 Ks, Distribution / Logistic

Responsibilities: Responsible for the sales and marketing for driving business revenue performance and development of the new business opportunity Drive volume and revenue growth to meet or exceed agreed targets of department and to achieve revenue target Forecast, analyze and design appropriate sales and marketing plan in all changes for logistics industries; Railways, Containers, Warehouse and Transportation Consult customers to monitor the quality of service they are receiving Prepare action plan by individual as well as by team for e ...




VISION To be the leading Asia based logistics service provider. MISSION With our home base in Asia and a strong focus on China, we deliver the best logistics solutions to make our customers successful. CORE VALUES – VOICE Value Creation We create real value for our clients, employees and shareholders through innovative solutions, rewarding careers and financial growth. Openness We believe in true openness and transparency throughout our company. Our management actively encourages open communication and dialogue at every level of the organisation. Integrity Our business is built on integrity. We follow clear ethical guidelines and strictly enforce them throughout the company. Commitment As a service provider we are committed to the success of our clients. We are fully dedicated to all projects and assignments we take on. We are also committed to our employees’ career development and to meeting shareholders’ expectations. Excellence We believe in excellence and practice a continuous process of improvement and innovation.

The key strength of Kerry Logistics remains its people. We are committed to creating value for our employees through rewarding careers, workplace quality and work-life balance. Our people are self-starters with can-do attitude and entrepreneurial spirit. We strive to be proactive in meeting customers’ needs, providing innovative solutions that help them fully realise their business goals. From frontline handlers to the top seat in the boardroom, we employ team approach, where respect for one another is a fundamental value. As we continue to grow and expand, we constantly invest in the development of our people, building a winning team by recruiting industry professionals and young talent from a diverse range of cultural backgrounds.

Kerry Logistics is Asia’s premier logistics service provider. We offer end-to-end supply chain solutions for multinational corporations and international brands – from sourcing and manufacturing, to selling across the globe. With head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in the Greater China and ASEAN region. Kerry Logistics’ core business encompasses integrated logistics, international freight forwarding, express and supply chain solutions. We are the logistics partner of choice for many “Top 100” brands across a wide spectrum of industries – including fashion & lifestyle, electronics & technology, food & beverage, wine, FMCG, industrial & material science, automotive, and pharmaceutical & healthcare. Our expertise covers all categories of merchandise, non-merchandise, Point-of-Sale Materials (POSM), and more.

At Kerry Logistics, we place great importance on attracting and retaining high-quality staff, and are committed to nurturing individual careers. We believe in value creation for our employees; openness that gives consideration to all input; integrity to keep standards high and quality consistent; commitment to facing challenges together; and excellence in teamwork, innovation and improving our services. Diversity is our strength, so whatever your background, we welcome you to join Kerry Logistics and grow with us.

Customer Services Manager M/F  (1)

Transport & Logistic jobs

6 Days, Full time , Distribution / Logistic

Job summary: The Customer Service Manager is responsibilities for this role include managing and improving customer service standards and service quality. This role will manage the day to day provision of quality removals services and contribute to the achievement of meeting and exceeding customer expectations, reducing claims and reducing the incidence of customer complaints. Manage team to provide effective customer service for all internal and external customers as well as communicating effectively with team members. Responsibilities: ...




VISION To be the leading Asia based logistics service provider. MISSION With our home base in Asia and a strong focus on China, we deliver the best logistics solutions to make our customers successful. CORE VALUES – VOICE Value Creation We create real value for our clients, employees and shareholders through innovative solutions, rewarding careers and financial growth. Openness We believe in true openness and transparency throughout our company. Our management actively encourages open communication and dialogue at every level of the organisation. Integrity Our business is built on integrity. We follow clear ethical guidelines and strictly enforce them throughout the company. Commitment As a service provider we are committed to the success of our clients. We are fully dedicated to all projects and assignments we take on. We are also committed to our employees’ career development and to meeting shareholders’ expectations. Excellence We believe in excellence and practice a continuous process of improvement and innovation.

The key strength of Kerry Logistics remains its people. We are committed to creating value for our employees through rewarding careers, workplace quality and work-life balance. Our people are self-starters with can-do attitude and entrepreneurial spirit. We strive to be proactive in meeting customers’ needs, providing innovative solutions that help them fully realise their business goals. From frontline handlers to the top seat in the boardroom, we employ team approach, where respect for one another is a fundamental value. As we continue to grow and expand, we constantly invest in the development of our people, building a winning team by recruiting industry professionals and young talent from a diverse range of cultural backgrounds.

Kerry Logistics is Asia’s premier logistics service provider. We offer end-to-end supply chain solutions for multinational corporations and international brands – from sourcing and manufacturing, to selling across the globe. With head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in the Greater China and ASEAN region. Kerry Logistics’ core business encompasses integrated logistics, international freight forwarding, express and supply chain solutions. We are the logistics partner of choice for many “Top 100” brands across a wide spectrum of industries – including fashion & lifestyle, electronics & technology, food & beverage, wine, FMCG, industrial & material science, automotive, and pharmaceutical & healthcare. Our expertise covers all categories of merchandise, non-merchandise, Point-of-Sale Materials (POSM), and more.

At Kerry Logistics, we place great importance on attracting and retaining high-quality staff, and are committed to nurturing individual careers. We believe in value creation for our employees; openness that gives consideration to all input; integrity to keep standards high and quality consistent; commitment to facing challenges together; and excellence in teamwork, innovation and improving our services. Diversity is our strength, so whatever your background, we welcome you to join Kerry Logistics and grow with us.

TIP
Sales & Marketing Executive M/F  (1)

Logistics & Supply Chain Jobs

26 Days, Full time , Distribution / Logistic

Job summary: The Sales Executive is responsible for bringing in business for all of our products. Responsibilities: - To set up & develop individual marketing plan, selling product and service as ad hearing to company & management policy. - Achieve assigned business targets with dedicated sales performance. - Develop new clients and retain existing clients. - Prompt and accurate responses to all incoming queries. - Plan and attend to client meetings independently. - Handle quotations and negotiations effectively. - Proactive ...




VISION To be the leading Asia based logistics service provider. MISSION With our home base in Asia and a strong focus on China, we deliver the best logistics solutions to make our customers successful. CORE VALUES – VOICE Value Creation We create real value for our clients, employees and shareholders through innovative solutions, rewarding careers and financial growth. Openness We believe in true openness and transparency throughout our company. Our management actively encourages open communication and dialogue at every level of the organisation. Integrity Our business is built on integrity. We follow clear ethical guidelines and strictly enforce them throughout the company. Commitment As a service provider we are committed to the success of our clients. We are fully dedicated to all projects and assignments we take on. We are also committed to our employees’ career development and to meeting shareholders’ expectations. Excellence We believe in excellence and practice a continuous process of improvement and innovation.

The key strength of Kerry Logistics remains its people. We are committed to creating value for our employees through rewarding careers, workplace quality and work-life balance. Our people are self-starters with can-do attitude and entrepreneurial spirit. We strive to be proactive in meeting customers’ needs, providing innovative solutions that help them fully realise their business goals. From frontline handlers to the top seat in the boardroom, we employ team approach, where respect for one another is a fundamental value. As we continue to grow and expand, we constantly invest in the development of our people, building a winning team by recruiting industry professionals and young talent from a diverse range of cultural backgrounds.

Kerry Logistics is Asia’s premier logistics service provider. We offer end-to-end supply chain solutions for multinational corporations and international brands – from sourcing and manufacturing, to selling across the globe. With head offices in Hong Kong, we employ a far-reaching global network that stretches across six continents, and includes the largest distribution network and hub operations in the Greater China and ASEAN region. Kerry Logistics’ core business encompasses integrated logistics, international freight forwarding, express and supply chain solutions. We are the logistics partner of choice for many “Top 100” brands across a wide spectrum of industries – including fashion & lifestyle, electronics & technology, food & beverage, wine, FMCG, industrial & material science, automotive, and pharmaceutical & healthcare. Our expertise covers all categories of merchandise, non-merchandise, Point-of-Sale Materials (POSM), and more.

At Kerry Logistics, we place great importance on attracting and retaining high-quality staff, and are committed to nurturing individual careers. We believe in value creation for our employees; openness that gives consideration to all input; integrity to keep standards high and quality consistent; commitment to facing challenges together; and excellence in teamwork, innovation and improving our services. Diversity is our strength, so whatever your background, we welcome you to join Kerry Logistics and grow with us.

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