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Head Of Support Services

14.8.2019, Full time , INGO
Company: Save the Children International
Job Category
INGO
No of Employees
1001-5000
Company description
Save the Children is the world's leading independent organisation for children.Better ExperiencesSave the Children is the world's leading independent organisation for children. It is a dual mandate organization and focuses on development and emergency response. We are currently working in 120 countries around the world touching the lives of 125 million children. Our mission is to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives.

Save the Children has been working in Myanmar since 1995. Our programmes include Maternal and Child Health, Nutrition, HIV/AIDS, WASH, Education, Food Security and Livelihoods, Child Protection and Child Rights Governance and Humanitarian Responses across the country.

Save the Children offers attractive salary including non-salary benefits which consists of paid medical benefits, various leave benefits, accident insurance, severance and other allowances.Good Environment and Good Teamwork

Job description
• Provide full support to the director in developing an overall strategic direction and plan for the Support Services Department (Administration, GR and IT) in line with Country Strategic Plan to meet the operational needs.
• Identify, develop, review and improve policies, SOPs, processes, tools and resources for overall departmental functions and activities.
• Working with the L&D Manager to develop high quality inductions for all staff related to Administration and IT and to monitor their effective implementation.
• Leading, managing and motivating direct reports (Support Service Manager & IT Manager) ensuring that they have clear objectives and receive meaningful and constructive feedback on their performance.
• Develop and implement a structured staff development program for direct reports and supporting them to develop staff development plans for their teams.
• In consultation with the director ensure Support Services Department is structured and staffed appropriately to enhance effectiveness and efficiency.
• Resources under departments’ remit are in line with SC’s policies and guidelines.
• Provide leadership and policy guidelines to support service manager in managing Yangon office to ensure that office systems are run in an efficient and co-ordinated manner.
• Maintain an overview of IT and communications requirements and manage their implementation accordingly.
• Identify potential risk at department functional levels to develop and test risk mitigation plans.
• Assist direct reports to identify risk at business process level and measures to mitigate identify risk to incorporate into departmental risk management plan.
• Develop continuous improvement culture amongst staff and be a leader in annual develop to perform system of SCI.
• Provide policy and procedural support to field operations director in ensuring that adequate oversight and support is provided to offices outside of Yangon.
• Represent Support Services Department of Save the Children Myanmar Office to local and regional level government, vendors and supplier, and general public identifying opportunities and threat to provide a practical advice to the directors.
• Liaise and coordinate with government line ministries in matters relating to MOUs, MOAs, registration, and visas and travel authorisations of international staff.
• Support to increase programme implementation effectiveness through standardized sub-office admin, IT and security and safety policies and procedures.
• Oversee and in some cases manages international staff benefits administration, including guesthouse, staff house and visa processes.

Child Safeguarding Responsibilities
• Develop and pilot practical day-to-day approaches to increase awareness, commitment and interest in child safeguarding amongst support services staff.

Desired Skills and Expertise
• Greater than 7 years’ experience in related field.
• Required: Bachelor Degree.
• Preferred: MBA, MPA or other related post graduate studies.
• Good English communication skills to interact with international staff.
• Excellent leadership skills - demonstrated ability to lead a team, creating room for discussion and input to make the best/most appropriate decisions.
• Strong commitment to continuous improvement – demonstrated experience with positive adaptation to change and improvements to administrative systems to ensure simplicity and efficiently while also ensuring compliance.
• Excellent personal organisational skills, including time management, and ability to meet deadlines and work under pressure.
• Excellent people management skills/experience and proven ability to create an environment which encourages team-working and motivates a team across various geographical areas.
• At least 5 years of management experience.
• Ability to work collaboratively with colleagues across the organisation developing effective working relationships to deliver outstanding results for children.
• Commitment to and understanding of Save the Children’s aims, values and principles.
• Willingness and capability to comply with all relevant Save the Children policies and procedures with respect to health and safety, security, equal opportunities and other relevant policies, including the Child Safeguarding Policy.

Language skills

We offer • Male/Female
• Salary is negotiable

Work location 126/A, Dhammazedi Road Corner of Dhammazedi Road & Shwe Gon Taing, 1street, Yangon 11201, Yangon.
State/District: Yangon (Rangoon)

Job details Job Category: NGO, Charity & Voluntary jobs
Company Industry: INGO
Employment Type: Other
Full time: YES
Job posted: 14/8/2019

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