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Health Club & Spa Manager

11.7.2018, Full time , Hospitality / Hotel
Company: Wyndham Grand Yangon Royal Lake
Industry
Hospitality / Hotel
No of Employees
101-200
Company description
During their stay at Wyndham Grand Yangon Hotel, guests can enjoy a safe swim in the large outdoor pool on the 4th floor, a relaxing afternoon at the spa and well-equipped wellness center. Delicious meals can be enjoyed at the various hotel restaurants serving a range of Western, Thai and Asian cuisines. Drinks and night entertainment are also available at the bar and lounge area.The hotel is conveniently situated among the world-class multi-functional commercial complex known as Kantharyar Center which is “a city inside the city” and has all the high-tech facilities and services readily available to the guests.Located along the shores of the city-landmark Kandawgyi Lake also known as the Royal Lake, Wyndham Grand Yangon Hotel is a fresh member and the first opening property of famous Wyndham Hotel Group in Myanmar. The surrounding views from the rooms of 20-floor hotel are simply stunning and spectacular over the tranquil Royal Lake and the golden Shwedagon pagoda.Wyndham Grand Yangon Hotel is only 1.5 km from the world-famous and the splendid Shwedagon Pagoda. For souvenirs and local treats, guests can check out Bogyoke Market in the city centre along with other local markets which are located approximately 3 km away. Yangon International Airport is 15 km away from the property.

Job description
Health Club & Spa Manager (Expatriate)
• Assists in ensuring an exceptional experience is delivered to all guests
• Ensures the highest level of cleanliness and orderliness in spa rooms, health club and swimming pool.
• Motivates trains and develops all spa, health club employees to achieve high standards.
• Sales projections as defined in the budget are met or exceeded through effective promotion, merchandising and initiative.
• Demonstrates an exceptional level of professionalism for the employee to emulate.
• Creates a motivating environment of sincerity, warmth and fun for employee and guests.
• Performs duties according to the specific list of responsibilities as enumerated below.
• Maintains a regular submission of key financial reports to the Front Office Manager.
• Uses plans, budgets and key performance indicators for spotting trends, measuring productivity and monitoring progress.
• Plan and implement the membership programs for spa, health club and swimming pool to maintain occupancy.
• Understands service and product margins as important criteria in program maintenance.
• Implements opportunities for managing operational costs and boosting the bottom line.
• Develops procedures for accurate inventory control.
• Monitors spa and employee purchasing standards to ensure all product purchases are in compliance with these set standards.
• Effectively organizes employee and guest scheduling for maximum revenue generation and profitability.
• Understands the spa’s marketing strategy and ensure that the spa’s image is consistently portrayed with every marketing decision.
• Be proactive in developing publicity opportunities through the media in conjunction with the hotel’s Sales & Marketing team
• Maintains gracious and efficient front desk procedures for booking and handling of customers.
• Creates ongoing promotions and activities to stimulate sales, employee and repeat guests.
• Stays on top of spa industry trends in order to maintain a strong menu of services with both exceptional artistic and aesthetic value.
• Works at consistently developing and growing treatment or retail sales through ongoing employee training, encouragement and numbers monitoring.
• Ensures all guest’s needs are being met at all times by all employee.
• Monitors satisfaction through active guest interaction and comment cards.
• Maintains a guest database to monitor visits and preferences which will in turn assist in retaining and grow customer base.
• Encourages employee to develop relationships with guests and show genuine care.
• Upholds gracious front desk procedures in the booking and handling of guests.
• Maintains compensation guidelines for guest complaint handling.
• Identifies, set up and maintain internal employee recognition and training programs to effectively meet employee’s needs and retain good employees
• Ensures all employees undergo certified “service ready” training, before administering any spa treatments
• Schedules and implements interval standards training to ensure standards are being upheld, for all employees on an ongoing basis
• Monitors job descriptions and goals planning documents.
• Maintains an employee contract for each employee, ensuring it is kept up to date and accurate and that all employee remains in compliance
• Sets up annual employee evaluation calendar to ensure consistency and accountability are in full effect
• Performs employee evaluation reports as per the calendar, with proposed action plans
• Effectively organizes and monitors employee scheduling procedures that sustain business needs.
• Maintains an up to date version of the Spa Operations Manual.
• Ensures standards are being met regarding Disinfection and Sterilization, Emergency Preparedness, Safety & Security etc.
• Develops and maintains spa literature, documentation and process handling requirements.
• Maintains and update all necessary internal signage and collateral.
• Holds regular employee meetings to keep employee up to date on all aspects of the Spa’s operation.
• guidelines as provided by the Spa Operations Manual
• Attends management meetings as required and ensure all relevant inter-department information is being communicated throughout the spa.
• Manages inventory effectively and follow implemented purchasing standards and procedures to always remain in compliance.
• Resolve disputes.
• Discipline staff when necessary.
• Makes performance appraisal for your employees.
• Assist with the preparation of staff rosters.
• Promote the hotel and Wyndham products and services.
• Adhere to the hotel’s and emergency policies and procedures.
• Be familiar with property safety, current first aid and fire emergency procedures.
• Log security incidents and accidents in accordance with hotel requirements.
• Abide by the Wynreview System.
• Abide by the Hotel’s Policies and Procedures, Wyndham Code of Business Conduct and the hotel’s Associate Handbook.
• Carry out other tasks as directed by your supervisors

Desired Skills and Expertise
• Good knowledge and very familiar with all Spa, Health club and Swimming area operation
• Good English language skill
• Good supervisory skill
• Good communication skill
• Be good at organize and problem solving
• Good finance knowledge
• University degree in hospitality or related subjects preferred
• Minimum 5 -year working experience required in supervisory position
• Positive attitude under pressure
• Training & presentation skill

Language skills

We offer • Male/Female
• Salary Negotiable

Work location Corner of Kan Yeik Thar Road & U Aung Myat Road, Mingalar Taung Nyunt Township, Yangon, Myanmar
State/District: Yangon (Rangoon)

Job details Job Category: Hotel & Restaurant Jobs
Job Function: Health Club & Spa Manager
Employment Type: Other
Full time: YES
Job posted: 11/7/2018

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The hotel is conveniently situated among the world-class multi-functional commercial complex known as Kantharyar Center which is “a city inside the city” and has all the high-tech facilities and services readily available to the guests.

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Located along the shores of the city-landmark Kandawgyi Lake also known as the Royal Lake, Wyndham Grand Yangon Hotel is a fresh member and the first opening property of famous Wyndham Hotel Group in Myanmar. The surrounding views from the rooms of 20-floor hotel are simply stunning and spectacular over the tranquil Royal Lake and the golden Shwedagon pagoda.

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