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IT Help Desk Technician

29.1.2019, Full time , Computer / IT
Company: Tech Reliance Co. Ltd.
Industry
Computer / IT
No of Employees
51-100
Company description
We provide a complete hospitality management solutions (WINHMS) for hotels ranging from 2 stars to 5 stars facilities, chains and resorts. We proudly signed the partnership with Winsar InfoSoft (India) for distribution of WINHMS suit in Myanmar.

Moreover, we provide network and infrastructure implementation services to business and organizations. The networking security, maintenance and consultancy services are also in our list.

Currently, Tech Reliance Company is building a strong software development team to provide quality software solutions and services.We looking forward to reviewing your profile!Tech Reliance Co. Ltd. was established in 2016 for providing various IT solutions and professional services in Myanmar. The company is founded by IT experts and professionals who worked in MNCs in US, Singapore and Japan for many years.

We develop customized web/mobile applications, create responsive websites and CMS systems and also provide application maintenance services to all business.

Job description
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Desired Skills and Expertise
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Windows 7, 8, 10, Mac OS X, Google Collaboration Apps and Office 365
• Active Directory maintenance and Exchange 2010 & 2012
• Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
• Client PC connectivity - ethernet, TCP/IP and VPN
• File server knowledge
• Experience with Ghost, BigFix, and McAfee desktop security products
• Strong customer services and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 2 years+ experience working in a Windows/Mac environment
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Degree in Computer Technology/Engineering or equivalent technical discipline in the relevant area

Language skills

We offer • Male/Female
• Salary is negotiable

Work location No 239 (3rd Floor), Street 36 (Upper Block MM, Yangon 11182
State/District: Yangon (Rangoon)

Job details Job Category: IT & Telecoms jobs
Job Function: IT Help Desk Technician
Employment Type: Other
Full time: YES
Job posted: 29/1/2019

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19 Days, Full time , Computer / IT

• Serve as the first point of contact for customers seeking technical assistance over the phone or email • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Record events and problems and their resolution in logs • Follow-up an ...




.

We provide a complete hospitality management solutions (WINHMS) for hotels ranging from 2 stars to 5 stars facilities, chains and resorts. We proudly signed the partnership with Winsar InfoSoft (India) for distribution of WINHMS suit in Myanmar. Moreover, we provide network and infrastructure implementation services to business and organizations. The networking security, maintenance and consultancy services are also in our list. Currently, Tech Reliance Company is building a strong software development team to provide quality software solutions and services.We looking forward to reviewing your profile!

Tech Reliance Co. Ltd. was established in 2016 for providing various IT solutions and professional services in Myanmar. The company is founded by IT experts and professionals who worked in MNCs in US, Singapore and Japan for many years. We develop customized web/mobile applications, create responsive websites and CMS systems and also provide application maintenance services to all business.

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.

We provide a complete hospitality management solutions (WINHMS) for hotels ranging from 2 stars to 5 stars facilities, chains and resorts. We proudly signed the partnership with Winsar InfoSoft (India) for distribution of WINHMS suit in Myanmar. Moreover, we provide network and infrastructure implementation services to business and organizations. The networking security, maintenance and consultancy services are also in our list. Currently, Tech Reliance Company is building a strong software development team to provide quality software solutions and services.We looking forward to reviewing your profile!

Tech Reliance Co. Ltd. was established in 2016 for providing various IT solutions and professional services in Myanmar. The company is founded by IT experts and professionals who worked in MNCs in US, Singapore and Japan for many years. We develop customized web/mobile applications, create responsive websites and CMS systems and also provide application maintenance services to all business.

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.

We provide a complete hospitality management solutions (WINHMS) for hotels ranging from 2 stars to 5 stars facilities, chains and resorts. We proudly signed the partnership with Winsar InfoSoft (India) for distribution of WINHMS suit in Myanmar. Moreover, we provide network and infrastructure implementation services to business and organizations. The networking security, maintenance and consultancy services are also in our list. Currently, Tech Reliance Company is building a strong software development team to provide quality software solutions and services.We looking forward to reviewing your profile!

Tech Reliance Co. Ltd. was established in 2016 for providing various IT solutions and professional services in Myanmar. The company is founded by IT experts and professionals who worked in MNCs in US, Singapore and Japan for many years. We develop customized web/mobile applications, create responsive websites and CMS systems and also provide application maintenance services to all business.

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• Salary MMK depends on experience and qualification + project bonus • work under high pressure environment and willing to do the extra mile for the company. • Willing to adjust working time • Good attitude and communication skills • Experience on Linux




.

We provide a complete hospitality management solutions (WINHMS) for hotels ranging from 2 stars to 5 stars facilities, chains and resorts. We proudly signed the partnership with Winsar InfoSoft (India) for distribution of WINHMS suit in Myanmar. Moreover, we provide network and infrastructure implementation services to business and organizations. The networking security, maintenance and consultancy services are also in our list. Currently, Tech Reliance Company is building a strong software development team to provide quality software solutions and services.We looking forward to reviewing your profile!

Tech Reliance Co. Ltd. was established in 2016 for providing various IT solutions and professional services in Myanmar. The company is founded by IT experts and professionals who worked in MNCs in US, Singapore and Japan for many years. We develop customized web/mobile applications, create responsive websites and CMS systems and also provide application maintenance services to all business.

.

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