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IT Support Engineer

15.3.2019, Full time , Technology
Company: Myanmar High Society Co., Ltd.
Industry
Technology
No of Employees
51-100
Company description
Myanmar High Society Co.,Ltd. is a Software Company based in Myanmar. At Myanmar High Society, we believe in setting clear expectations and coordinating with our clients to deliver the best digital experiences. Everyone at Myanmar High Society is an individual valued for their skills, capabilities and experience, but we all have four things in common - a passion for; technology, innovation, creativity and customer service.

Job description
• Serve as the first point of contact for customers seeking technical assistance.

• Must be customer-oriented and patient to deal with difficult customers.

• Perform onsite or remote troubleshooting on Windows operating system and software/hardware issues.

• Record events and problems and their resolution in logs.

• Good in IT documentation.

• Perform administration for IT services as appropriate and required including user accounts, file/print, backup/restore, storage, e-mail.
• Ability to independently troubleshoot and debug routine Windows workstation hardware and software issues
• Ability to deploy and support 100+ Windows and workstations independently
• Participate in project work as required, including non-business hour deployments (e.g. nights and weekends)
• Performs other duties as required.

Desired Skills and Expertise
• Bachelor’s degree in Computer science or IT related field.
• At least 2-3 Year(s) of working experience in the related field is required for this position. Fresh Graduate may apply.
• Strong understanding of computer software/hardware and Microsoft Windows operating system.

• Basic Knowledge of computer networking and system engineering.

• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Ability to troubleshoot and diagnose the software/hardware problems.

• Knowledgeable in common applications i.e. MS Office suite, Outlook Email, Antivirus,Adobe Acrobat etc.
• Prior experience as a help desk support or other customer support role will be an advantage.

• Ability to work during night time when it required.
• Ability to explain complex IT concepts in simple terms
• Proven ability to work successfully with limited supervision
• Bilingual in English and Burmese.

• Excellent communication skills.

• Customer-oriented and cool-tempered.
• Willing to travel around city areas

Language skills

We offer • Male/Female
• Salary is negotiable

Work location Room (93), 9th Floor, Orchid Condo, Ahlone Road, Yangon,Yangon, Myanmar
State/District: Yangon (Rangoon)

Job details Job Category: IT/Computing Jobs
Job Function: IT Support Engineer
Employment Type: Other
Full time: YES
Job posted: 15/3/2019

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Myanmar High Society Co.,Ltd. is a Software Company based in Myanmar. At Myanmar High Society, we believe in setting clear expectations and coordinating with our clients to deliver the best digital experiences. Everyone at Myanmar High Society is an individual valued for their skills, capabilities and experience, but we all have four things in common - a passion for; technology, innovation, creativity and customer service.

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Myanmar High Society Co.,Ltd. is a Software Company based in Myanmar. At Myanmar High Society, we believe in setting clear expectations and coordinating with our clients to deliver the best digital experiences. Everyone at Myanmar High Society is an individual valued for their skills, capabilities and experience, but we all have four things in common - a passion for; technology, innovation, creativity and customer service.

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Myanmar High Society Co.,Ltd. is a Software Company based in Myanmar. At Myanmar High Society, we believe in setting clear expectations and coordinating with our clients to deliver the best digital experiences. Everyone at Myanmar High Society is an individual valued for their skills, capabilities and experience, but we all have four things in common - a passion for; technology, innovation, creativity and customer service.

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