Manager (After Sales)

Company: Toyota Aye and Sons Co., Ltd.

Job Category
Automotive

No of Employees
101-200

Website
http://toyota-ayeandsons.com/

Company description

Our Vision
To become the most reliable and respected automotive-dealer group in Myanmar.

Our Mission
'' To attract and attain customers with high-valued products and services and the most satisfying ownership experience in Myanmar''Ferry, Uniform, OT, Yearly Bonus, Annual Trip, CSR activities & Party and other Seasonal Events.Aye & Sons Ltd., was established by U.Aye Zaw's parents Mr.Jun Hara and Daw Khin Khin Aye in 1953. Aye & Sons Ltd., was appointed as sole agent of Myanmar in 1958. . Since then, Aye & Sons Ltd. had been giving quality service to Toyota vehicles. In 1996, U Aye Zaw and Toyota Tsusho Corporation formed joint venture company, which is TTAS Co. Ltd. ( Toyota Aye & Sons). TTAS functions include providing repair and maintenance for Toyota vehicles and supplying Toyota spare parts. TTAS Co. Ltd commits to satisfy Toyota's customer by Toyota's global standard level operation. We always strive to meet customer's requirements and to exceed customer's expectations.Working days - two days off per week with rotation system (Public holidays are closed), one day off per week for Vehicle Sales, Service & Spare Parts Department.

Working hours – 9:00am to 5:00pm

Job description

Job Responsibilities
 Build and develop customer relationships by giving the excellent customer service to ensure the customer needs are being met.
 Manage the customer complaints to ensure that they are resolved to the mutual satisfaction of the customer and the dealership.
 Manage the service appointment and post follow up system.
 Manage to improve customer retention rate.
 Monitor market movements, trends, demands, and regulations, present and future needs.
 Monitor dealership management software (DMS) and find the deviation of the service team to improve.
 Ensure safe work practices are adhered to, including maintaining a high standard of cleanliness and tidiness within the workshop, service reception and customer lounge.
 Manage the service operation to be an efficient work through the workshop, quality workmanship; and relevant documentation is completed accurately.
 Initiate or suggest plans to motivate service team to achieve work goals.
 Develop and train staffs to meet the demands of the business.
 Manage workshop, including monitoring of timekeeping, utilizing the work bay and technicians and authorising overtime.
 Manage the workshop’s running costs and expenditure budget.
 Monitor the workshop’s pricing and discounts to ensure that they meet the established level.
 Ensure that the distribution of tasks and procedures are developed and adapted to relevant capacity requirements and employees’ abilities.
 Manage the on-time delivery and fix it right rate to improve.
 Provide technical support to the workshop and customers by cooperation with distributor, suppliers and internal resources.
 Manage the membership and service contracts.
 Manage the warranty claim.
 Manage the special service campaign.
 Manage the mobile service.
 Manage predelivery service as required by sales department.
 Make and monitor the daily, weekly and monthly report.
 Cooperate with the part team to increase the part sales and service availability.
 Ensure the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration as required by cooperation with general affairs.
 Communicate with the distributor and suppliers for arranging the trainings.
 Monitor and control the credit by cooperation with Finance.
 Cooperate with the marketing team to initiate active and effective marketing of the service business.
 Cooperate with the planning team for Kaizen activity.
 Visit to the customer if necessary.
 Ad-hoc responsibility as assign by work requirement.

Desired Skills and Expertise

Education and/or Experience
 At least 2 to 3 years of automotive service management (Preferred having customer service experience)
 Engineering Degree (Preferred Mechanical Engineering)
 Strong verbal and written communication with the workforce in both English and Myanmar

Knowledge, Skills and Abilities
 General knowledge of car repair and maintenance
 Customer orientation and ability to adapt/respond to different types of characters
 Ability to accept or tolerate problems without becoming annoyed or anxious
 Computer skill
 Strong administrative skill
 Strong planning and organization skill
 Effective time management skills and ability to meet strict deadlines
 Strong ability to multi-task and prioritize multi-tasks under pressure
 Ability to maintain and build the rapport with the customers, distributors and suppliers
 Ability to have negotiation and influencing skills
 Proactively seek the problems to solve

Language skills English (Advanced)

We offer - Annual bonus, medical check-up, uniform.We might provide you with uniform

We will provide with ferry to work

Work location 87/A, Kaba Aye Pagoda Road, Bahan.
State/District: Yangon (Rangoon)

Job details Job Category: Airline & Automobile jobs
Company Industry: Service
Employment Type: Other
Full time: YES
Job posted: 10/4/2021

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	Manager (After Sales) Airline & Automobile jobs Toyota Aye and Sons Co., Ltd. Yangon (Rangoon) View Job 1 Day, Full time , Automotive
Job Description Company More Job Responsibilities  Build and develop customer relationships by giving the excellent customer service to ensure the customer needs are being met.  Manage the customer complaints to ensure that they are resolved to the mutual satisfaction of the customer and the dealership.  Manage the service appointment and post follow up system.  Manage to improve customer retention rate.  Monitor market movements, trends, demands, and regulations, present and future needs.  Monitor dealership management software (DMS) and find the d ... Our Vision To become the most reliable and respected automotive-dealer group in Myanmar. Our Mission '' To attract and attain customers with high-valued products and services and the most satisfying ownership experience in Myanmar'' Ferry, Uniform, OT, Yearly Bonus, Annual Trip, CSR activities & Party and other Seasonal Events. Aye & Sons Ltd., was established by U.Aye Zaw's parents Mr.Jun Hara and Daw Khin Khin Aye in 1953. Aye & Sons Ltd., was appointed as sole agent of Myanmar in 1958. . Since then, Aye & Sons Ltd. had been giving quality service to Toyota vehicles. In 1996, U Aye Zaw and Toyota Tsusho Corporation formed joint venture company, which is TTAS Co. Ltd. ( Toyota Aye & Sons). TTAS functions include providing repair and maintenance for Toyota vehicles and supplying Toyota spare parts. TTAS Co. Ltd commits to satisfy Toyota's customer by Toyota's global standard level operation. We always strive to meet customer's requirements and to exceed customer's expectations. Working days - two days off per week with rotation system (Public holidays are closed), one day off per week for Vehicle Sales, Service & Spare Parts Department. Working hours – 9:00am to 5:00pm Similar ads Job ads in Yangon (Rangoon) Job ads in Airline & Automobile jobs Job ads in Airline & Automobile jobs and in Yangon (Rangoon)
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Job Description Company More 1. Responsible to prepare TTAS's necessary Finance & Accounting rules, policies and SOP(Standard of Operation Procedure) 2. Propose necessary amendment for Finance & Accounting rules, policies and SOP 3. Responsible to lead, plan, organize, monitor and coordinate work in the field of finance and accounting 4. Responsible to prepare annual business action plan and implemation. Coordinate and follow up budget procedures 5. Responsible to prepare and implement development strategies in the area of Finance and Accounting 6. Responsible ... Our Vision To become the most reliable and respected automotive-dealer group in Myanmar. Our Mission '' To attract and attain customers with high-valued products and services and the most satisfying ownership experience in Myanmar'' Ferry, Uniform, OT, Yearly Bonus, Annual Trip, CSR activities & Party and other Seasonal Events. Aye & Sons Ltd., was established by U.Aye Zaw's parents Mr.Jun Hara and Daw Khin Khin Aye in 1953. Aye & Sons Ltd., was appointed as sole agent of Myanmar in 1958. . Since then, Aye & Sons Ltd. had been giving quality service to Toyota vehicles. In 1996, U Aye Zaw and Toyota Tsusho Corporation formed joint venture company, which is TTAS Co. Ltd. ( Toyota Aye & Sons). TTAS functions include providing repair and maintenance for Toyota vehicles and supplying Toyota spare parts. TTAS Co. Ltd commits to satisfy Toyota's customer by Toyota's global standard level operation. We always strive to meet customer's requirements and to exceed customer's expectations. Working days - two days off per week with rotation system (Public holidays are closed), one day off per week for Vehicle Sales, Service & Spare Parts Department. Working hours – 9:00am to 5:00pm Similar ads Job ads in Yangon (Rangoon) Job ads in Accountancy Jobs Job ads in Accountancy Jobs and in Yangon (Rangoon)
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Job Description Company More * To achieve sales and order taking target monthly wise. * Monitoring and following up the inquiry process closely. * Able to well handling the whole sales process and try to meet with customer satisfaction (from signing contract to delivery stage) * To assist the team leader on follow up plan daily. Our Vision To become the most reliable and respected automotive-dealer group in Myanmar. Our Mission '' To attract and attain customers with high-valued products and services and the most satisfying ownership experience in Myanmar'' Ferry, Uniform, OT, Yearly Bonus, Annual Trip, CSR activities & Party and other Seasonal Events. Aye & Sons Ltd., was established by U.Aye Zaw's parents Mr.Jun Hara and Daw Khin Khin Aye in 1953. Aye & Sons Ltd., was appointed as sole agent of Myanmar in 1958. . Since then, Aye & Sons Ltd. had been giving quality service to Toyota vehicles. In 1996, U Aye Zaw and Toyota Tsusho Corporation formed joint venture company, which is TTAS Co. Ltd. ( Toyota Aye & Sons). TTAS functions include providing repair and maintenance for Toyota vehicles and supplying Toyota spare parts. TTAS Co. Ltd commits to satisfy Toyota's customer by Toyota's global standard level operation. We always strive to meet customer's requirements and to exceed customer's expectations. Working days - two days off per week with rotation system (Public holidays are closed), one day off per week for Vehicle Sales, Service & Spare Parts Department. Working hours – 9:00am to 5:00pm Similar ads Job ads in Yangon (Rangoon) Job ads in Sales & Marketing Jobs Job ads in Sales & Marketing Jobs and in Yangon (Rangoon)

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