Manager (After Sales)

ကုမၸဏီ: Toyota Aye and Sons Co., Ltd.

Job Category
Automotive

No of Employees
101-200

Website
http://toyota-ayeandsons.com/

ကုမၸဏီ ေဖာ္ျပခ်က္

Our Vision
To become the most reliable and respected automotive-dealer group in Myanmar.

Our Mission
'' To attract and attain customers with high-valued products and services and the most satisfying ownership experience in Myanmar''Ferry, Uniform, OT, Yearly Bonus, Annual Trip, CSR activities & Party and other Seasonal Events.Aye & Sons Ltd., was established by U.Aye Zaw's parents Mr.Jun Hara and Daw Khin Khin Aye in 1953. Aye & Sons Ltd., was appointed as sole agent of Myanmar in 1958. . Since then, Aye & Sons Ltd. had been giving quality service to Toyota vehicles. In 1996, U Aye Zaw and Toyota Tsusho Corporation formed joint venture company, which is TTAS Co. Ltd. ( Toyota Aye & Sons). TTAS functions include providing repair and maintenance for Toyota vehicles and supplying Toyota spare parts. TTAS Co. Ltd commits to satisfy Toyota's customer by Toyota's global standard level operation. We always strive to meet customer's requirements and to exceed customer's expectations.Working days - two days off per week with rotation system (Public holidays are closed), one day off per week for Vehicle Sales, Service & Spare Parts Department.

Working hours – 9:00am to 5:00pm

အလုပ္ေဖာ္ၿပခ်က္

Job Responsibilities
 Build and develop customer relationships by giving the excellent customer service to ensure the customer needs are being met.
 Manage the customer complaints to ensure that they are resolved to the mutual satisfaction of the customer and the dealership.
 Manage the service appointment and post follow up system.
 Manage to improve customer retention rate.
 Monitor market movements, trends, demands, and regulations, present and future needs.
 Monitor dealership management software (DMS) and find the deviation of the service team to improve.
 Ensure safe work practices are adhered to, including maintaining a high standard of cleanliness and tidiness within the workshop, service reception and customer lounge.
 Manage the service operation to be an efficient work through the workshop, quality workmanship; and relevant documentation is completed accurately.
 Initiate or suggest plans to motivate service team to achieve work goals.
 Develop and train staffs to meet the demands of the business.
 Manage workshop, including monitoring of timekeeping, utilizing the work bay and technicians and authorising overtime.
 Manage the workshop’s running costs and expenditure budget.
 Monitor the workshop’s pricing and discounts to ensure that they meet the established level.
 Ensure that the distribution of tasks and procedures are developed and adapted to relevant capacity requirements and employees’ abilities.
 Manage the on-time delivery and fix it right rate to improve.
 Provide technical support to the workshop and customers by cooperation with distributor, suppliers and internal resources.
 Manage the membership and service contracts.
 Manage the warranty claim.
 Manage the special service campaign.
 Manage the mobile service.
 Manage predelivery service as required by sales department.
 Make and monitor the daily, weekly and monthly report.
 Cooperate with the part team to increase the part sales and service availability.
 Ensure the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration as required by cooperation with general affairs.
 Communicate with the distributor and suppliers for arranging the trainings.
 Monitor and control the credit by cooperation with Finance.
 Cooperate with the marketing team to initiate active and effective marketing of the service business.
 Cooperate with the planning team for Kaizen activity.
 Visit to the customer if necessary.
 Ad-hoc responsibility as assign by work requirement.

လိုခ်င္ေသာကၽြမ္းက်င္မွဳမ်ား

Education and/or Experience
 At least 2 to 3 years of automotive service management (Preferred having customer service experience)
 Engineering Degree (Preferred Mechanical Engineering)
 Strong verbal and written communication with the workforce in both English and Myanmar

Knowledge, Skills and Abilities
 General knowledge of car repair and maintenance
 Customer orientation and ability to adapt/respond to different types of characters
 Ability to accept or tolerate problems without becoming annoyed or anxious
 Computer skill
 Strong administrative skill
 Strong planning and organization skill
 Effective time management skills and ability to meet strict deadlines
 Strong ability to multi-task and prioritize multi-tasks under pressure
 Ability to maintain and build the rapport with the customers, distributors and suppliers
 Ability to have negotiation and influencing skills
 Proactively seek the problems to solve

ဘာသာစကားမ်ား အဂၤလိပ္ (အဆင့္ၿမင့္)

ကၽြန္ေတာ္တို.ကမ္းလွမ္းသည္ - Annual bonus, medical check-up, uniform.ယူနီေဖာင္းကုိ ပံ့ပိုးေပးပါမည္။

Ferry ေပးမည္ျဖစ္ပါသည္

အလုပ္တည္ေနရာ 87/A, Kaba Aye Pagoda Road, Bahan.
ေနရာေဒသ: Yangon (Rangoon)

Job details အလုပ္အမ်ိဳးအစား: Airline & Automobile jobs
Company Industry: Service
အလုပ္ခန္.အပ္ၿခင္းပံုစံ: အၿခားေသာ
အခ်ိန္ၿပည့္: YES
ေနာက္ဆံုးအေကာင္အထည္ေဖာ္ၿခင္း: 19/2/2021

လူၾကီးမင္းသူငယ္ခ်င္းမ်ားအတြက္ ေထာက္ခံေပးလုိေသာ အလုပ္မ်ား

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