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Telecommunication

Senior Customer Service Staff (NOC Room)

10.9.2019, Full time , Telecommunications
Company: Telecommunication
Job Category
Telecommunications
No of Employees
21-50
Company description
Nice working environment. Learning & development.Founded to capture the great opportunities in the Myanmar Market. The company has won a 15-year concession to operate Fiber Backbone connecting major cities in Myanmar. It has proprietary access to real estates along the railway to construct telecom tower infrastructure. It is in a favorable position to obtain ISP and 4G wireless license. In Addition, data center will be launched to carter to the needs of Myanmar Market.

With a Management Team with telecom experience from North America and Asia, and support from world class investors, we are well positioned to disrupt Myanmar Telecom market with high quality services at affordable prices.

Job description
• Greet customers warmly and support them with information they need or questions they have.
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Resolve customer complaints via phone, email, and face to face.
• Contribute to team effort by working with line manager to ensure proper customer service is being delivered.
• Reach out to customers and verify account information via telephone or email.
• Follow communication procedures, guidelines and policies.
• Keep records of customer interactions, process customer accounts and file documents Compile reports on overall customer satisfaction.

Desired Skills and Expertise
• Able to speak, write and communicate in Myanmar and English fluently is essential.
• Proven face to face customer service experience and problem solving.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of customers.
• Excellent communication and presentation skills.
• Must have IT knowledge.
• Ability to multi-task, prioritize and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Familiar with usage of computer (Microsoft office & Excel) and modern technology (mobile application and email, internet).
• Must have (2) years’ experience in related field.
• Listening Skills
• Phone Skills
• Resolving Conflict
• Patience
• Positive Attitude
• Attention to Detail
• People Oriented
• Problem Solving
• Organizational Skills
• Ability to Work under Pressure
• Basic Computer Skills
• IT knowledge

Language skills

We offer • Male/Female
• Salary: 300,000 MMK – 400,000 MMK

Work location 221 , Sule Square Office Tower, Sule Pagoda Road, Kyauktada Township, Yangon, Myanmar.
State/District: Yangon (Rangoon)

Job details Job Category: Customer Service & Call Centre jobs
Company Industry: Senior Customer Service Staff (NOC Room)
Employment Type: Other
Full time: YES
Job posted: 10/9/2019

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Nice working environment. Learning & development.

Founded to capture the great opportunities in the Myanmar Market. The company has won a 15-year concession to operate Fiber Backbone connecting major cities in Myanmar. It has proprietary access to real estates along the railway to construct telecom tower infrastructure. It is in a favorable position to obtain ISP and 4G wireless license. In Addition, data center will be launched to carter to the needs of Myanmar Market. With a Management Team with telecom experience from North America and Asia, and support from world class investors, we are well positioned to disrupt Myanmar Telecom market with high quality services at affordable prices.

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Nice working environment. Learning & development.

Founded to capture the great opportunities in the Myanmar Market. The company has won a 15-year concession to operate Fiber Backbone connecting major cities in Myanmar. It has proprietary access to real estates along the railway to construct telecom tower infrastructure. It is in a favorable position to obtain ISP and 4G wireless license. In Addition, data center will be launched to carter to the needs of Myanmar Market. With a Management Team with telecom experience from North America and Asia, and support from world class investors, we are well positioned to disrupt Myanmar Telecom market with high quality services at affordable prices.

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Telecommunication

.

Nice working environment. Learning & development.

Founded to capture the great opportunities in the Myanmar Market. The company has won a 15-year concession to operate Fiber Backbone connecting major cities in Myanmar. It has proprietary access to real estates along the railway to construct telecom tower infrastructure. It is in a favorable position to obtain ISP and 4G wireless license. In Addition, data center will be launched to carter to the needs of Myanmar Market. With a Management Team with telecom experience from North America and Asia, and support from world class investors, we are well positioned to disrupt Myanmar Telecom market with high quality services at affordable prices.

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