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Service Advisor

14.12.2018, Full time , Automotive
Company: Toyota Aye and Sons Co., Ltd.
Industry
Automotive
No of Employees
101-200
Company description
Our Vision
To become the most reliable and respected automotive-dealer group in Myanmar.

Our Mission
'' To attract and attain customers with high-valued products and services and the most satisfying ownership experience in Myanmar''Ferry, Uniform, OT, Yearly Bonus, Annual Trip & Party and other Seasonal Events.Aye & Sons Ltd., was established by U.Aye Zaw's parents Mr.Jun Hara and Daw Khin Khin Aye in 1953. Aye & Sons Ltd., was appointed as sole agent of Myanmar in 1958. . Since then, Aye & Sons Ltd. had been giving quality service to Toyota vehicles. In 1996, U Aye Zaw and Toyota Tsusho Corporation formed joint venture company, which is TTAS Co. Ltd. ( Toyota Aye & Sons). TTAS functions include providing repair and maintenance for Toyota vehicles and supplying Toyota spare parts. TTAS Co. Ltd commits to satisfy Toyota's customer by Toyota's global standard level operation. We always strive to meet customer's requirements and to exceed customer's expectations.Working days - two days off per week with rotation system (Public holidays are closed)

Working hours – 9:00am to 5:00pm

Job description
- Ensure speedy maintenance and repair through clear identification of customer
needs and accurate repair order preparation

- Utilize the Service Appointment system to maximize the facility and manpower
capacity

- Ensure vehicle cleanliness through use of vehicle protection materials (seat covers,
floor mats, etc.)

- Provide clear cost estimates and keep customers informed of work progress

- Monitor the work progress and keep customers informed of changes to cost and
completion times

- Create clear precise customer invoices that show and itemize all parts, labor and
lubricant charges

- Actively promote the services and benefits of the dealers service and parts
departments to all customers

- Take all necessary actions to resolve customer complaints in the shortest possible
time

- Ensure all customers vehicles are clean and ready according to the promised
completion time

- Ensure all filing is kept up to date (including customer history files and regular
purging of inactive customer files)

- Conduct customer service reminders

- Carry out the service delivery to the customers using the Toyota "Active Service
Delivery" process

Desired Skills and Expertise
- Any graduate.
- B.E (Mech) degree holder is preferable.
- Able to communicate in English is advantage.
- At least (1) year experience in customer service field is more advantage.
- Must be patient and work under pressure.
- Can use Microsoft Office packages (Word, Excel & etc..)
- Typing skill is must.


Language skills

We offer * Training is provided.
* Uniform is provided during the probation period.
* Salary increment is one time per year.
* Bonus
*Female

We might provide you with uniform
We will provide with ferry to work
Bonus for target achievement

Work location No. 87/A , Kaba Aye Pagoda Road, Bahan Township, Yangon.
Contact no. 01 525476
State/District: Yangon (Rangoon)

Job details Job Category: Mechanical/Automotive Engineering Jobs
Job Function: Service Advisor
Employment Type: Other
Full time: YES
Job posted: 14/12/2018

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Service Advisor

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3 Days, Full time , Automotive

- Ensure speedy maintenance and repair through clear identification of customer needs and accurate repair order preparation - Utilize the Service Appointment system to maximize the facility and manpower capacity - Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats, etc.) - Provide clear cost estimates and keep customers informed of work progress - Monitor the work progress and keep customers informed of changes to cost and completion times - Create clear precise customer i ...




Our Vision To become the most reliable and respected automotive-dealer group in Myanmar. Our Mission '' To attract and attain customers with high-valued products and services and the most satisfying ownership experience in Myanmar''

Ferry, Uniform, OT, Yearly Bonus, Annual Trip & Party and other Seasonal Events.

Aye & Sons Ltd., was established by U.Aye Zaw's parents Mr.Jun Hara and Daw Khin Khin Aye in 1953. Aye & Sons Ltd., was appointed as sole agent of Myanmar in 1958. . Since then, Aye & Sons Ltd. had been giving quality service to Toyota vehicles. In 1996, U Aye Zaw and Toyota Tsusho Corporation formed joint venture company, which is TTAS Co. Ltd. ( Toyota Aye & Sons). TTAS functions include providing repair and maintenance for Toyota vehicles and supplying Toyota spare parts. TTAS Co. Ltd commits to satisfy Toyota's customer by Toyota's global standard level operation. We always strive to meet customer's requirements and to exceed customer's expectations.

Working days - two days off per week with rotation system (Public holidays are closed) Working hours – 9:00am to 5:00pm

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Our Vision To become the most reliable and respected automotive-dealer group in Myanmar. Our Mission '' To attract and attain customers with high-valued products and services and the most satisfying ownership experience in Myanmar''

Ferry, Uniform, OT, Yearly Bonus, Annual Trip & Party and other Seasonal Events.

Aye & Sons Ltd., was established by U.Aye Zaw's parents Mr.Jun Hara and Daw Khin Khin Aye in 1953. Aye & Sons Ltd., was appointed as sole agent of Myanmar in 1958. . Since then, Aye & Sons Ltd. had been giving quality service to Toyota vehicles. In 1996, U Aye Zaw and Toyota Tsusho Corporation formed joint venture company, which is TTAS Co. Ltd. ( Toyota Aye & Sons). TTAS functions include providing repair and maintenance for Toyota vehicles and supplying Toyota spare parts. TTAS Co. Ltd commits to satisfy Toyota's customer by Toyota's global standard level operation. We always strive to meet customer's requirements and to exceed customer's expectations.

Working days - two days off per week with rotation system (Public holidays are closed) Working hours – 9:00am to 5:00pm

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• Answers incoming calls and transfer related department • Directs call to customer, staff, or departments through the switchboard or PBX system. • Places outgoing calls. • Receives messages and deliver to related person. • Receive customer complain and deliver daily basic • Daily incoming and outgoing call report • Provides information about TTAS Business • Understand the telephone operator board or PBX switchboard operations.




Our Vision To become the most reliable and respected automotive-dealer group in Myanmar. Our Mission '' To attract and attain customers with high-valued products and services and the most satisfying ownership experience in Myanmar''

Ferry, Uniform, OT, Yearly Bonus, Annual Trip & Party and other Seasonal Events.

Aye & Sons Ltd., was established by U.Aye Zaw's parents Mr.Jun Hara and Daw Khin Khin Aye in 1953. Aye & Sons Ltd., was appointed as sole agent of Myanmar in 1958. . Since then, Aye & Sons Ltd. had been giving quality service to Toyota vehicles. In 1996, U Aye Zaw and Toyota Tsusho Corporation formed joint venture company, which is TTAS Co. Ltd. ( Toyota Aye & Sons). TTAS functions include providing repair and maintenance for Toyota vehicles and supplying Toyota spare parts. TTAS Co. Ltd commits to satisfy Toyota's customer by Toyota's global standard level operation. We always strive to meet customer's requirements and to exceed customer's expectations.

Working days - two days off per week with rotation system (Public holidays are closed) Working hours – 9:00am to 5:00pm



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