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System Engineer

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CompanyBusiness Outsource Solutions Service (BOSS)
Industry
Service
No of Employees
201-500
Company description
Business Outsource Solutions Service (BOSS) provides a broad range of services and solutions in customer service, telecommunication specifically inbound, outbound, complaint management, social media outsourcing,
surveys, telemarketing and operations.Business Outsource Solutions Service (BOSS) is a top professional provider of outsourced customer experience management services in the country. The company began operations in Myanmar in 2004 and has
grown to become a preferred offshore contact center outsourcing provider.

Job description
• Manage and maintain the Monitoring Systems (these report on the status and performance of Call Center's Services and Facilities.
• Fault handling and escalation (identifying and responding to faultson Call Center's systems and networks.
• Liaising with 3rd party suppllier and solutions providers for handling escalation through to resolution.
• Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for collocation services, leased lines, customer backup and other customer network services.
• Server building and installs, application upgrades, network equipment build and installation.
• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks.
• Facilities provisioning (installing racks, setting up power, installing ethernet, fibre and console cabling, remote power and KVM).
• Maintenance and technical documentation (for NOC) of processes of procedures used throughout normal operations.


Desired Skills and Expertise
• B.C.Sc or Any graduate
• Must have minimum of 3 years experience in related field.
• Necessary to communicate well with other team members in English language.
• Expertise with windows 2003/2008 and Linux/ Unix operating systems - windows 2008 and RHEL preferred.
• Experience with supporting any of the follwing collaboration platforms/ technology.
• Necessary to have strong motivation to complete projects/ tasks within the line.


Language skills

We offer • Male
• Salary Negotiable

Work location အမွတ္ (၃၄၊၃၅)၊ ေရႊပိေတာက္ရိပ္မြန္အိမ္ရာ၊ ဘုရင့္ေနာင္လမ္းမ၊ ကမာရြတ္ျမိဳ႕နယ္။

State/District: Yangon (Rangoon)

Job details Job Category: Engineering & Technical jobs
Job Function: System Engineer
Employment Type: Other
Full time: YES
Job posted: 10/10/2017

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