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Customer Service Representative ( Call Centre)

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CompanyFortune International Limited
Industry
Accounting
No of Employees
51-100
Company description

Fortune International Limited သည္ ရန္ကုန္ျမိဳ ့တြင္ Elevator နွင့္ Escalator မ်ားကိုျဖန္ ့ျဖဴးေရာင္းခ်လွ်က္ရွိုျပီး ေရာင္းအားေကာင္းေသာ ကုမၸဏီတစ္ခုအျဖစ္ရပ္တည္ လွ်က္ရွိပါသည္။ ကိုရီးယားနိုင္ငံအေျခစိုက္ HYUNDINE MOTOR COMPANY ၏ျမန္မာႏိုင္ငံတရား၀င္ကိုယ္စားလွယ္အျဖစ္ KOLAO HOLDING (MYANMAR) ႏွင့္ ႏိုင္ငံသားပိုင္ FORTUNE INTERNATIONAL တို႕မွ အက်ိဳးတူပူးေပါင္း၍ေမာ္ေတာ္ယာဥ္တင္ပို႕ျဖန္႕ျဖဴးေရာင္းခ် ျခင္း ကားအေရာင္းျပခန္း၊ ယာဥ္အပိုပစၥည္းႏွင့္ျပဳျပင္ထိန္းသိမ္းေရးဌာနဖြင့္လွစ္ျခင္း အစရွိသည့္စီးပြားေရးလုပ္ငန္းမ်ားအားလည္း လုပ္ကိုင္လွ်က္ရွိပါသည္။


Job description
• Effectively manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process

Desired Skills and Expertise
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Diploma/ General education degree or equivalent.
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• ability to type
• knowledge of administrative procedures
• numeric, oral and written language applications
• product knowledge
• Computer Basic ( Microsoft Office )
• Basic Networking Knowledge

• interpersonal skills
• communication skills - verbal and written (English/Myanmar)
• listening skills
• problem analysis and
• problem-solving attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance

Language skills

We offer Female (6) Posts
Salary is negotiable

Work location Building (12), MICT Park Hlaing Campus, Hlaing Township,,Yangon, Myanmar
State/District: Yangon Region

More information Industry: Customer Service
Job Function: Customer Service Representative ( Call Centre)
Employment Type: Other
Full time: YES
Job posted: 18/11/2016

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Fortune International Limited

Fortune International Limited သည္ ရန္ကုန္ျမိဳ ့တြင္ Elevator နွင့္ Escalator မ်ားကိုျဖန္ ့ျဖဴးေရာင္းခ်လွ်က္ရွိုျပီး ေရာင္းအားေကာင္းေသာ ကုမၸဏီတစ္ခုအျဖစ္ရပ္တည္ လွ်က္ရွိပါသည္။ ကိုရီးယားနိုင္ငံအေျခစိုက္ HYUNDINE MOTOR COMPANY ၏ျမန္မာႏိုင္ငံတရား၀င္ကိုယ္စားလွယ္အျဖစ္ KOLAO HOLDING (MYANMAR) ႏွင့္ ႏိုင္ငံသားပိုင္ FORTUNE INTERNATIONAL တို႕မွ အက်ိဳးတူပူးေပါင္း၍ေမာ္ေတာ္ယာဥ္တင္ပို႕ျဖန္႕ျဖဴးေရာင္းခ် ျခင္း ကားအေရာင္းျပခန္း၊ ယာဥ္အပိုပစၥည္းႏွင့္ျပဳျပင္ထိန္းသိမ္းေရးဌာနဖြင့္လွစ္ျခင္း အစရွိသည့္စီးပြားေရးလုပ္ငန္းမ်ားအားလည္း လုပ္ကိုင္လွ်က္ရွိပါသည္။

CV Maker
83 Days

- Supervise medical representative team and manage their performance and discipline - Monitor closely and follow up on sales and distribution trend of medical representative and key customer - Follow up on progress with medical representative team - Control and solve credit and cash collection problem following company guideline - Do regular ma ...

View Job

Fortune International Limited

Fortune International Limited သည္ ရန္ကုန္ျမိဳ ့တြင္ Elevator နွင့္ Escalator မ်ားကိုျဖန္ ့ျဖဴးေရာင္းခ်လွ်က္ရွိုျပီး ေရာင္းအားေကာင္းေသာ ကုမၸဏီတစ္ခုအျဖစ္ရပ္တည္ လွ်က္ရွိပါသည္။ ကိုရီးယားနိုင္ငံအေျခစိုက္ HYUNDINE MOTOR COMPANY ၏ျမန္မာႏိုင္ငံတရား၀င္ကိုယ္စားလွယ္အျဖစ္ KOLAO HOLDING (MYANMAR) ႏွင့္ ႏိုင္ငံသားပိုင္ FORTUNE INTERNATIONAL တို႕မွ အက်ိဳးတူပူးေပါင္း၍ေမာ္ေတာ္ယာဥ္တင္ပို႕ျဖန္႕ျဖဴးေရာင္းခ် ျခင္း ကားအေရာင္းျပခန္း၊ ယာဥ္အပိုပစၥည္းႏွင့္ျပဳျပင္ထိန္းသိမ္းေရးဌာနဖြင့္လွစ္ျခင္း အစရွိသည့္စီးပြားေရးလုပ္ငန္းမ်ားအားလည္း လုပ္ကိုင္လွ်က္ရွိပါသည္။

Keywords
Customer Service Representative ( Call Centre) Customer Service Joblesssssssssssssssssssssssssssssssssssssssssssss Jobsinyangon Fortune International Limited Customer Service
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Description for Ayeyarwady Region
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Social Care and Teaching

Carrier in this sector focus on improving the lives of individuals, families, groups, and the wider society by caring for, training, developing, and  supporting people. If you enjoy working with others, and have good interpersonal skills, this may be the field for you.

Psychologist

Applying scientific methods to analyses human behavior, emotions, and thought processes, psychologists also deliver therapies to treat psychological conditions.

Counsellor

Using a range of behavioral and talking therapies, counsellors help their clients to explore, understand, and overcome their personal issues and problems.

Social Worker

Working closely with hospitals, schools, and prisons, social workers aim to improve people’s lives by providing help, support, and advice during difficult times.

Youth Worker

Helping young people to reach their potential, youth workers provide a range of activities for children and teenagers, and offer them advice and support.

Care Home Manager

Working in a residential care home, care home managers ensure that elderly or unwell residents are looked after in a supportive and stimulating environment.

Nursing Worker

Encoring the young children in their care to learn through play, nursery workers organize activities, read stories, and play games to help them develop key skills.

Primary School Teacher

In order to give children the best stat to their education and encourage their social development, primary school teachers work to make learning fun and engaging.

Secondary School Teacher

With excellent communication skills, understanding, and a good sense of hum our, secondary teachers use their subject knowledge to educate and inspire students.

Higher Education Lecturer

Working in a university or college, lectures combine teaching degree-level or postgraduate students with academic research in their chosen area of expertise.

Librarian

With a passion for knowledge, librarian’s catalogue, store, and retrieve information in public, college, and university libraries, and increasingly, in collections held online.



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Jobsinyangon.com is a leading Career and Job site in Myanmar. Jobsinyangon presents the largest porfolio of jobs on Myanmar market, thus helping recruiters to source top talents and job seekers available in Myanmar. Jobsinyangon.com job board helps hiring managers and recruiters from all companies in Myanmar to post jobs, manage applicants and make the right hiring decision. Any jobseeker in Myanmar can find Jobs in Yangon and other cities of all categories of jobs. Online job opportunities can be searched or arranged by our Executive search branch Roger Quest International.

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