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Cloud Support Engineer

15.3.2019, Full time , Telecommunications
Company: Golden GTMH Telecom
Industry
Telecommunications
No of Employees
51-100
Company description
Our Mission-
To provide high-speed internet & telecommunication services to all Myanmar peopleif you have the relevant experience and strong aspiration to work in the fast paced and challenging environment we would love to receive your application.We Are a Network FacilitiesService(Individual) License HolderRepublic of the Union of MyanmarMinistry of Communications andInformation Technology(MCIT).With extensive experience in telecommunications in Myanmar and overseas, our shareholders and management, pursuant to the new Telecom law, decided to launch a new company specifically dedicated to providing telecommunications services in Myanmar. Golden TMH Telecom Company Limited was incorporated in October 2014 and in July 2015 received its NFSI License. Soon thereafter, GTMH signed on its first project for the implementation and deployment of a VSAT cellular back haul for a large Mobile Telecom company. In December 2015, having successfully completed our VSAT project, GTMH management decided to launch the deployment of a much large infrastructure. Starting with 5 employees at the beginning in July 2015, GTMH has grown to over 80 staff members. GTMH is a leading communications and network service provider in Myanmar with one of the most complete service offerings in the market, providing wireless, fiber and VSAT access combined into a unique one stop shop solution set for our clients. The latest addition to our offer is a complete Tier II and Tier III designed data center located in Yangon. Our services are already available in the Yangon region including some key landmark buildings such as Sakura Tower, Myanmar Plaza and Vantage Tower. We are now launching our nationwide rollout starting with Mandalay.Products & Services Connectivity Solutions & Services,Value Added Services,Data Centre ServicesAt GTMH, we are comprised of the people with diverese culture and different professional backgrounds. We appreciate the value of each employees who make things happen and always open the equal opportunities for both men and women.

Job description
• Support, maintain, and develop the cloud infrastructure
• Ensure proper availability of cloud resources: computing, memory, storage
• Establish and monitor cloud infrastructure metrics for performance issues and to troubleshoot problems as they arise.
• Manage and resolve customer issues, ensuring they are kept up to date on progress while driving resolution on cloud services
• Review and maintain the server specifications related to standard hardware, software and application requirements by analyzing the business and security requirements.
• Apply updates and service packs to host systems and applications.
• Provision new customers and workloads on to our cloud platforms; understanding the customer project and ensuring that technical design decisions allow for a supportable and stable solution
• Remotely support regional data centers and field offices with some travel required.
• Respond to incoming monitoring alerts, resolving or escalating as required in accordance with priorities and agreed service levels before customers are impacted
• Ensure customer and platform changes are carried out without impacting critical customer workloads
• Close collaboration with the technical operations team for deep technical issues, ultimately ensuring customer satisfaction.
• Contributing to the improvement of processes and approaches within the department
• Continuous professional development, through increased product and technical knowledge

Desired Skills and Expertise
• Bachelor’s degree in Computer Science, Information Technology
• (2 – 4) years of experience in Cloud Computing Engineering & architecture, service models, deployment models, practical implementations, operations
• Experience working with Data Center hardware and management software
• Strong, foundational, core infrastructure skills, including compute and storage
• Sound understanding of Cloud services - computing, IaaS, and software-defined data center experience required (virtualization and management of compute, storage, networking)
• Sound understanding of VMware’s technology stack including, vSphere, vSAN, NSX, vCloud Director – will be advantages.
• Understanding of modern IT production data center and Internet hosting operations including familiarity with modern converged infrastructure and hyper-converged infrastructure platforms
• Proven ability to troubleshoot advanced customer issues
• Good understanding of how different technologies work together
• VMware certified professional VCP-DCV , VCP-NV & VMware vCloud Director experience will be a plus

Language skills

We offer • Male/Female
• Salary is negotiable

Work location #291 , Wai Za Yan Tar Road, Thingaungyun Township, Yangon, Myanmar.
State/District: Yangon (Rangoon)

Job details Job Category: Engineering & Technical jobs
Job Function: Cloud Support Engineer
Employment Type: Other
Full time: YES
Job posted: 15/3/2019

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Our Mission- To provide high-speed internet & telecommunication services to all Myanmar people

if you have the relevant experience and strong aspiration to work in the fast paced and challenging environment we would love to receive your application.

We Are a Network FacilitiesService(Individual) License HolderRepublic of the Union of MyanmarMinistry of Communications andInformation Technology(MCIT).With extensive experience in telecommunications in Myanmar and overseas, our shareholders and management, pursuant to the new Telecom law, decided to launch a new company specifically dedicated to providing telecommunications services in Myanmar. Golden TMH Telecom Company Limited was incorporated in October 2014 and in July 2015 received its NFSI License. Soon thereafter, GTMH signed on its first project for the implementation and deployment of a VSAT cellular back haul for a large Mobile Telecom company. In December 2015, having successfully completed our VSAT project, GTMH management decided to launch the deployment of a much large infrastructure. Starting with 5 employees at the beginning in July 2015, GTMH has grown to over 80 staff members. GTMH is a leading communications and network service provider in Myanmar with one of the most complete service offerings in the market, providing wireless, fiber and VSAT access combined into a unique one stop shop solution set for our clients. The latest addition to our offer is a complete Tier II and Tier III designed data center located in Yangon. Our services are already available in the Yangon region including some key landmark buildings such as Sakura Tower, Myanmar Plaza and Vantage Tower. We are now launching our nationwide rollout starting with Mandalay.Products & Services Connectivity Solutions & Services,Value Added Services,Data Centre Services

At GTMH, we are comprised of the people with diverese culture and different professional backgrounds. We appreciate the value of each employees who make things happen and always open the equal opportunities for both men and women.

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